Traditional SaaS companies are trapped by their per-seat pricing model. Their own AI agents, if successful, would reduce the number of human seats needed, cannibalizing their core revenue. AI-native startups exploit this by using value-based pricing (e.g., tasks completed), aligning their success with customer automation goals.

Satya Nadella suggests a fundamental shift in enterprise software monetization. As autonomous AI agents become prevalent, the value unit will move from the human user ("per seat") to the AI itself. "Agents are the new seats," signaling a future where companies pay for automated tasks and outcomes, not just software access for employees.

OpenAI's path to profitability isn't just selling subscriptions. The strategy is to create a "team of helpers" within ChatGPT to replace expensive human services. The bet is that users will pay significantly for an AI that can act as their personal shopper, travel agent, and financial advisor, unlocking massive new markets.

Standard SaaS pricing fails for agentic products because high usage becomes a cost center. Avoid the trap of profiting from non-use. Instead, implement a hybrid model with a fixed base and usage-based overages, or, ideally, tie pricing directly to measurable outcomes generated by the AI.

The dominant per-user-per-month SaaS business model is becoming obsolete for AI-native companies. The new standard is consumption or outcome-based pricing. Customers will pay for the specific task an AI completes or the value it generates, not for a seat license, fundamentally changing how software is sold.

The long-term monetization model for consumer LLMs is unlikely to be paid subscriptions. Instead, the market will probably shift toward free, ad- and commerce-supported models. OpenAI's challenge is to build these complex new revenue streams before its current subscription growth inevitably slows.

The "last mile" difficulty of implementing AI agents makes them economically viable for huge enterprise deals (justifying custom engineering) or mass-market apps. The traditional SaaS sweet spot—the $30k-$50k mid-market contract—is currently a "missing middle" because the cost to deliver the service is too high for the price point.

For tools requiring a new workflow, like Factory's AI agents, seat-based pricing creates friction. A usage-based model lowers the initial adoption barrier, allowing developers to try it once. This 'first try' is critical, as data shows an 85% retention rate after just one use.

Visual AI tools like Agent Builder empower non-technical teams (e.g., support, sales) to build, modify, and instantly publish agent workflows. This removes the dependency on engineering for deployment, allowing business teams to iterate on AI logic and customer-facing interactions much faster.