Most brands never unified their marketing operations. Instead, they bolted on new models for digital, social, and influencers, leading to siloed teams, inconsistent briefs, and conflicting agencies. This hidden complexity is why creative work suffers.

Upcoming tools like Sora automate the script-to-video workflow, commoditizing the technical production process. This forces creative agencies to evolve. Their value will no longer be in execution but in their ability to generate a high volume of brilliant, brand-aligned ideas and manage creative strategy.

GM created a tiered agency structure. A "foundational" agency handles high-volume, operational production work (the "60%"). This frees up smaller, specialized creative agencies for each brand to focus solely on distinctive, compelling creative without getting buried in executional tasks.

As AI democratizes ad creation, the key differentiator is no longer production capability. Instead, marketers who excel at creative prompting and use AI to maximize the speed of testing and learning will gain a significant competitive edge.

The modern marketing flywheel requires testing creative organically, then amplifying winners with paid media. An agency that only handles one part of this process cannot be fully accountable for results. To prove ROI, agencies must offer both creative development and media buying as an integrated service.

Agencies are optimized for efficiency, stifling the creative experimentation needed for platforms like Meta. Top-performing brands employ an in-house strategist whose sole job is generating a high volume of diverse, "wacky" ad concepts—a function that can't be effectively outsourced.

Paying an agency just to brainstorm ideas in slide decks is inefficient and disconnected from modern marketing needs. To be effective, agencies must integrate creative ideation with in-house production capabilities to execute at the volume and speed required by digital channels.

Transform a creative department from a production house into a strategic partner by changing how you brief them. Instead of giving prescriptive directives, present the business problem that needs to be solved. This empowers creative minds to contribute to strategy and deliver more impactful solutions, not just executions.

AI excels at turning abstract ideas into tangible visuals for concepting. CMOs should stop accepting text-based "manifestos" and instead require agencies to use AI to rapidly mock up and demonstrate their creative vision before production begins.