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A key distinction for effective operators is between 'helping' (e.g., filling a vacant FP&A role) and 'propping up' (e.g., building the budget for the head of FP&A). Propping up does the manager's job for them, masking underperformance and indicating a bad hire. The goal is talent selection, not rehabilitation.
The most effective way for operating partners to integrate post-acquisition is not by presenting a strategic plan, but by asking "What do you need help with?" and performing hands-on, tactical work to fill immediate talent or resource gaps, which builds trust and yields deep insights.
Ops teams structured as internal consulting groups have an incentive to maximize billable hours. This can lead them to 'find projects' or do a manager's job, which props up underperformers and masks fundamental problems from the investment team, who ultimately decides if that person should keep their job.
An operating partner's real value isn't telling operators what to do but sharing the cognitive and emotional burden of leadership. By helping leaders think through the consequences of tough decisions, they provide the clarity and conviction needed to act, something operators often struggle with alone.
PE sponsors can accelerate value creation by telling new CEOs that some new executive hires are expected to fail. This pre-approval removes the CEO's fear of appearing to have failed themselves, encouraging them to make necessary talent changes faster and more decisively.
The number of operating partners in PE has tripled, but this can be counterproductive. Flooding a portfolio company with functional experts often leads to uncoordinated efforts and confuses management teams. The most effective approach is often more targeted, with a principle that sometimes the best action is no action at all.
Unlike a functional manager who can develop junior talent, a CEO lacks the domain expertise to coach their entire executive team (e.g., CFO, VP of HR). A CEO's time is better spent hiring world-class leaders who provide 'managerial leverage' by bringing new ideas and driving their function forward, rather than trying to fix people in roles they've never done.
Unlike a line manager who can train direct reports in a specific function, a CEO hires experts for roles they themselves cannot perform (e.g., CFO). A CEO's time spent trying to 'develop' an underperforming executive is a misallocation of their unique responsibilities, which are setting direction and making top-level decisions.
Private equity firms often hire a strategic CFO for a portfolio company but fail to ensure basic operating procedures are in place. This forces the high-level executive to spend their time on tactical fire-fighting and spreadsheet management, neutralizing their strategic value. The foundation must be built first.
Operating partners add maximum value when involved pre-acquisition. They should help shape the value creation plan and deal thesis from the start, rather than being brought in post-close simply to execute a plan others have created.
PE firms often focus on the value creation plan during underwriting but neglect talent assessment. Evaluating the existing team and planning for development or replacement *before* the deal closes leads to better outcomes and avoids later surprises.