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The transition to new media is so profound that every instinct cultivated in the old regime is now wrong. Caution, a desire for control, and fear of leaks were once virtues; now they are liabilities. To succeed, leaders must consciously unlearn these habits and embrace speed, authenticity, and offense.
In the old media world, the response to a gaffe was damage control and avoidance. In today's direct, high-volume media environment, the strategy has flipped. Horowitz states the answer to a mistake is not to apologize or retreat but to 'flood the zone' with a continuous stream of new content, quickly moving the conversation forward.
The media landscape has shifted from a few press channels to infinite creator channels. The old strategy was message control ("what can I not say?"). The new strategy is authenticity and volume; a gaffe is fixed by creating more content, not by apologizing.
Unlike old media with limited channels, today's environment allows for constant communication. Ben Horowitz advises CEOs to shift from defensive message-crafting to creating a continuous stream of interesting content. Any single misstep is easily drowned out by the next message in a "flood the zone" approach.
In the past, media strategy was defensive, focused on controlling information and avoiding misinterpretation by a few powerful channels. Today's strategy is offensive: create so much interesting content across many channels that you control the narrative and "flood the zone," making any single negative story irrelevant.
In the past, with few media channels, the goal was defensive message control. Today, with infinite platforms, the strategy is offensive. Founders should focus on being consistently interesting rather than fearing a single misstep, as they can always 'flood the zone' with new content to correct the narrative.
Based on military theory, the key to media dominance is speed. By observing, orienting, deciding, and acting (OODA) faster than your critics or competitors, you change the landscape before they can react. This forces them to constantly reset their process, leading to psychological breakdown and ceding control of the narrative to you.
In a rapidly evolving market, the speed at which you can discard outdated strategies and adopt new ones is more critical than simply accumulating new knowledge. Professionals who can let go of 'what has always worked' will adapt and win faster than those who cling to legacy methods.
Inspired by Jeff Bezos's '70% rule,' modern creative leaders must be comfortable making decisions before having all the facts. In today's fast-paced media landscape, waiting for a perfect, 100% complete brief is a relic of the past. Agility requires acting on intuition and accepting that some details will be worked out along the way.
To lead in the age of AI, it's not enough to use new tools; you must intentionally disrupt your own effective habits. Force yourself to build, write, and communicate in new ways to truly understand the paradigm shift, even when your old methods still work well.
The old goal of being universally liked is incompatible with being powerful in the new media environment. If you are making an impact and have a strong point of view, some people will inevitably dislike you. This controversy should be viewed as a positive signal of your relevance and significance, not a problem to be solved.