Unbound Merino's founder was driven by frustration with his service agency, where revenue was tied to his personal sales efforts. This pain motivated him to find an e-commerce model where the business could generate sales 24/7, even while he slept.
Related Insights
SaaS starts slow, Info scales fast then plateaus, E-commerce has cash flow issues, and Services are people-heavy. Entrepreneurs often quit when they hit their model's inherent difficulty, mistaking a predictable feature for a unique bug in their own business, rather than its fundamental nature.
For years, Sonya Lee's founder was financially supported by her husband, stuck on a "hamster wheel" of just sustaining her studio. The emotional and financial strain became untenable, creating a one-year "pressure cooker" ultimatum. This crisis forced a complete business re-evaluation that she had avoided for years, ultimately leading to success.
The idea for Unbound Merino came from the founder's own frustrating search for stylish, high-performance travel clothing. When he couldn't find what he wanted, he created it, correctly betting that many others shared his specific problem.
To achieve rapid, bootstrapped growth, don't choose between a service or a product. Start with a hybrid: a product with a service aspect. This allows you to generate immediate cash flow and validate the market with the service, while using that revenue to build the more scalable product asset.
Business model innovation is a third, often-overlooked pillar of success alongside product and go-to-market. A novel business model can unlock better unit economics, align incentives with customers, and dictate the entire product and operational strategy.
Before Province of Canada was their full-time focus, the founders ran a Shopify agency. This service business provided cash flow, deep platform expertise, and a testing ground for their ideas. It served as a real-world MBA, giving them the confidence and proof points to launch their own successful product brand.
Entrepreneurs quit when they hit a predictable rough patch, mistaking it for a flaw. SaaS is slow to start, e-commerce has cash flow issues, services are people-heavy. Success requires pushing through your chosen model's inherent difficulty, not switching to another.
Before writing code, Fixer ran an executive assistant agency for eight years. This allowed them to collect invaluable data on customer workflows, build a ready-made audience, and create an unfair advantage. This deep domain knowledge and GTM head start were crucial for their rapid success.
Starting with drop shipping proved the concept but offered unsustainable margins. The pivot to in-house apparel manufacturing unlocked significantly higher profits (from a £2 margin to £15). This allowed them to reinvest capital back into the business, fueling actual growth.
