As a public company CEO, Dylan Field actively avoids focusing on daily stock fluctuations. He believes the only controllable factors are the business inputs—improving the product and creating customer value. This is an application of Bill Walsh's philosophy, "the score takes care of itself," to public market management, prioritizing long-term fundamentals over short-term sentiment.
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CEO Dylan Field combats organizational slowness by interrogating project timelines. He seeks to understand the underlying assumptions and separate actual work from "well-intentionally added" padding. This forces teams to reason from first principles and justify the true time required, preventing unnecessary delays.
Founder Jesse Cole largely ignores financial meetings, focusing instead on metrics that directly impact fan experience. He obsessively tracks merchandise line wait times, game speed, and trick plays, believing that optimizing these customer-facing KPIs is the true driver of long-term financial success.
A founder is never truly without a boss. If not shareholders or a board, the customers ultimately dictate the company's direction and success. This mindset ensures a customer-centric approach regardless of ownership structure, keeping the business grounded and responsive to market needs.
The best long-term strategy isn't the one with the highest short-term growth, but the one you're genuinely passionate about. This intrinsic motivation leads to sustained effort and eventual success, even if it seems suboptimal initially. It's about playing the long game fueled by passion, not just metrics.
Instead of chasing trends or pivoting every few weeks, founders should focus on a singular mission that stems from their unique expertise and conviction. This approach builds durable, meaningful companies rather than simply chasing valuations.
The company's design leadership is pushing back against justifying design solely through business metrics, arguing it signals a lack of confidence in craft. They foster a culture where the primary measure of success is the team's own high bar for taste, trusting this will ultimately drive long-term value.
Despite Figma's massive success, Dylan Field considers their long pre-monetization period a mistake. The company started in 2012 but didn't earn its first revenue until 2017. He strongly advises founders against this path, emphasizing the need to ship and learn from the market more quickly.
The most durable growth comes from seeing your job as connecting users to the product's value. This reframes the work away from short-term, transactional metric hacking toward holistically improving the user journey, which builds a healthier business.
Jason Fried reveals that after decades of running a company, his interest in "business" itself has waned. He now sees the operational and financial aspects of the business as a necessary vehicle to support his true passion: making products. This separates the means (business) from the end (creation).
