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Enterprise deals often stall in procurement or legal, not with the business champion. From the start of a POC, identify and build relationships with stakeholders in these departments. Parallelize legal paperwork with technical validation to prevent late-stage delays and shorten sales cycles.
Rushing to engage procurement shifts the conversation prematurely to price. Instead, focus on building an overwhelmingly strong value case with your internal coach and the economic buyer. This empowers your supporters to champion the solution's value, neutralizing procurement's ability to commoditize your offering and focus solely on cost reduction.
Deals often stall because customers don't know the next steps. Effective salespeople prevent this by proactively presenting a prescriptive, opinionated roadmap for evaluation, onboarding, and purchase. This creates momentum and surfaces blockers like legal or security reviews early.
The difficulty of enterprise procurement is a feature, not a bug. A champion will only expend the immense internal effort to push a deal through if your solution directly unblocks a critical, unavoidable project on their to-do list. Your vision alone is not enough to motivate them.
An enthusiastic champion often rushes to pitch a solution internally, only to be shut down. Slow them down using 'commercial coaching'—sharing stories of how similar deals failed. This helps them understand the importance of first aligning the buying group on the problem.
Maxima required paid pilots to force early partners through internal procurement. The process of getting a purchase order approved, which requires legal, IT, and boss sign-off, served as a powerful test of the internal champion's commitment and the problem's priority.
To prevent deals from stalling in legal, work with your champion to establish a 'red line deadline' — a mutually agreed-upon schedule for when their legal team will provide feedback. This empowers your champion to hold their own legal department accountable to a timeline.
In complex enterprise sales, don't rely solely on your champion. Proactively connect with every member of the buying committee using personal touches like video messages. This builds a network of allies who can provide crucial information and help salvage a deal if it stalls.
A 'champion' likes your product, but a 'coach' has the internal experience and political capital to navigate procurement, legal, and other departments. To qualify a coach, confirm they have successfully managed similar complex projects in the past and can protect you from internal minefields.
To prevent late-stage deal stalls, establish a weekly 15-minute "vendor review touch base" with your internal champion. They can apply internal pressure to unblock items and nudge their legal and security teams, acting as a lubricant for the final approval process.
In the final deal stages, a sales manager's most effective move isn't to go over their rep's head to the executive. Instead, they should proactively contact procurement to "grease the skids" and ensure a smooth process, positioning themselves as a helpful resource.