While chat works for human-AI interaction, the infinite canvas is a superior paradigm for multi-agent and human-AI collaboration. It allows for simultaneous, non-distracting parallel work, asynchronous handoffs, and persistent spatial context—all of which are difficult to achieve in a linear, turn-based chat interface.
The creative process with AI involves exploring many options, most of which are imperfect. This makes the collaboration a version control problem. Users need tools to easily branch, suggest, review, and merge ideas, much like developers use Git, to manage the AI's prolific but often flawed output.
When building Spiral, a single large language model trying to both interview the user and write content failed due to "context rot." The solution was a multi-agent system where an "interviewer" agent hands off the full context to a separate "writer" agent, improving performance and reliability.
Because AI agents operate autonomously, developers can now code collaboratively while on calls. They can brainstorm, kick off a feature build, and have it ready for production by the end of the meeting, transforming coding from a solo, heads-down activity to a social one.
The primary interface for managing AI agents won't be simple chat, but sophisticated IDE-like environments for all knowledge workers. This paradigm of "macro delegation, micro-steering" will create new software categories like the "accountant IDE" or "lawyer IDE" for orchestrating complex AI work.
Don't fear deploying a specialized, multi-agent customer experience. Even if a customer interacts with several different AI agents, it's superior to being bounced between human agents who lose context. Each AI agent can retain the full conversation history, providing a more coherent and efficient experience.
Cues uses 'Visual Context Engineering' to let users communicate intent without complex text prompts. By using a 2D canvas for sketches, graphs, and spatial arrangements of objects, users can express relationships and structure visually, which the AI interprets for more precise outputs.
Separating AI agents into distinct roles (e.g., a technical expert and a customer-facing communicator) mirrors real-world team specializations. This allows for tailored configurations, like different 'temperature' settings for creativity versus accuracy, improving overall performance and preventing role confusion.
Instead of generating static text, Claude 4.5 can build interactive, shareable web apps like customer persona guides or campaign dashboards. This transforms the AI's role from a personal assistant into a central tool for team alignment and decision-making, as these "artifacts" can be easily distributed to stakeholders.
Chatbots are fundamentally linear, which is ill-suited for complex tasks like planning a trip. The next generation of AI products will use AI as a co-creation tool within a more flexible canvas-like interface, allowing users to manipulate and organize AI-generated content non-linearly.
The ideal AI-powered engineering workflow isn't just one tool, but a fluid cycle. It involves synchronous collaboration with an AI for planning and review, then handing off to an asynchronous agent for implementation and testing, before returning to synchronous mode for the next phase.