Despite the emotional difficulty, the speaker was proud of making the strong decision to close the US office. The venture was compared to a casino game where they had to recognize when to stop putting chips on the table before it caused irreversible damage to the wider business.
When your business no longer feels aligned, trust your instincts to make a change. The required pivot may be disruptive and risky, especially if the current model is commercially successful, but your internal wisdom is the most reliable guide for long-term fulfillment and integrity.
Deciding to pivot isn't about perseverance; it's a cold, rational decision made when you've exhausted all non-ridiculous ideas for success. The main barrier is emotional—it's "fucking humiliating" to admit you were wrong. The key is to separate the intellectual decision from the emotional cost.
Before a major business pivot, first identify what can be let go or scaled back. This creates the necessary space and resources for the new direction, preventing overwhelm and ensuring the pivot is an extension of identity, not just another added task on your plate.
When deciding whether to continue a venture or quit, the key isn't just data. It's a personal calculation balancing two powerful emotions: the potential future regret of quitting too soon versus your current tolerance for financial anxiety and stress. This framework helps make subjective, high-stakes decisions more manageable by focusing on personal emotional thresholds.
A founder's retrospective analysis often reveals that delayed decisions were the correct ones, and the only regret is not acting sooner. Recognizing this pattern—that you rarely regret moving too fast—can serve as a powerful heuristic to trust your gut and accelerate decision-making, as inaction is often the biggest risk.
Success isn't about finding the perfect idea, but developing the discipline to see a chosen path through to completion. Constantly quitting to chase new ideas creates a cycle of incompletion. Finishing, even an imperfect project, builds resilience and provides the clarity needed to move forward intelligently.
To avoid making reactive decisions driven by stress, commit to only quitting a venture on a good day. This mental model ensures major career changes are made from a place of clarity and genuine desire, not as an escape from temporary hardship or burnout.
The number one reason founders fail is not a lack of competence but a crisis of confidence that leads to hesitation. They see what needs to be done but delay, bogged down by excuses. In a fast-moving environment, a smart decision made too late is no longer a smart decision.
Deliberately slowing your business's growth is not about giving up. It's a strategic choice—a 'brake pedal'—used to protect personal priorities and realign with your life's direction. It is a powerful act of control, trusting in your ability to accelerate again later.
The agency's New York office wasn't a financial disaster; it was moderately profitable. This ambiguity made the decision to close it difficult, yet its existence had a 'detrimental effect' on the core business by draining leadership focus and causing the primary London office to suffer.