Get your free personalized podcast brief

We scan new podcasts and send you the top 5 insights daily.

When a deal involving multiple decision-makers stalls, break down the group. Have smaller, individual conversations to understand each person's unique challenges and resistance points. This allows you to add value and build consensus from the inside out.

Related Insights

When presenting a problem statement to a buying group, ask who *disagrees* rather than who agrees. This counter-intuitive approach actively surfaces friction and different points of view early on. Treating these differing opinions as insights to explore, not objections to overcome, helps the group align organically.

Instead of waiting to combat objections live during a high-stakes group meeting, work with your champion beforehand to anticipate them. This proactive step allows you to prepare your strategy and address potential deal friction before it can derail the conversation in front of the entire buying committee. It's about seeking out friction early to ensure a smoother path to consensus.

Instead of seeking consensus, your primary role in a group meeting is to surface disagreements. This brings out the real challenges and priorities that are usually discussed behind closed doors, giving you the full picture of the problem before you ever present a solution.

Don't mistake silence for agreement. Assume quiet participants are potential blockers with unspoken opinions. Call on them directly, acknowledge their specific role, and create a safe space for them to contribute. Their perspective, often critical, will surface after the call if not addressed.

After a group discovery call, don't just set one follow-up. Schedule brief, individual breakout sessions with every stakeholder. This creates multiple parallel threads, uncovers honest feedback people won't share in a group, and builds momentum across the entire buying committee, dramatically increasing deal velocity.

To break the typical 'salesperson vs. buyer' dynamic, open the meeting by framing the objective as achieving a shared understanding of the problem, not deciding on a solution. Explicitly state that deciding not to proceed is a perfectly acceptable outcome for the meeting.

To get a major initiative approved, don't just pitch the vision. Interview key decision-makers beforehand and ask for every possible objection. Then, build your pitch around a mitigation plan for each concern, removing every reason for them to say 'no' before you even formally present.

When your proposal is too far from someone's current position, it enters their "region of rejection" and is dismissed. Instead of asking for the full change at once, start with a smaller, more palatable request. This builds momentum and makes the ultimate goal seem less distant and more achievable over time.

In complex enterprise sales, don't rely solely on your champion. Proactively connect with every member of the buying committee using personal touches like video messages. This builds a network of allies who can provide crucial information and help salvage a deal if it stalls.

Instead of forcing decisions in tense meetings, Ford's CMO would pause and then follow up with key stakeholders one-on-one. This allowed her to understand unique departmental challenges without group pressure, demonstrating humility and effectively resolving complex roadblocks.

Unfreeze Group Decisions By Having Individual Conversations With Stakeholders | RiffOn