Customer.io created a memorable experience by giving away desirable items like AirPods and a Nintendo Switch instead of branded swag. This approach generates genuine goodwill and organic social media buzz, leading to better brand recall than traditional lead-generation tactics like badge scanning.
Instead of using a sponsor's complex website copy on event materials, the team writes a simple, one-line benefit statement on items like cocktail napkins. This ensures the audience quickly understands and remembers what the sponsor actually does, making the partnership more effective than just displaying a logo.
Go beyond transactional perks. Unexpected, tangible gifts—like a pumpkin delivered in the fall—create a powerful emotional connection. This "surprise and delight" strategy fosters extreme loyalty and word-of-mouth marketing that a standard service call, no matter how perfect, cannot replicate.
To stand out and attract top affiliates, brands like Goalie create contests with tiered prizes, culminating in headline-grabbing awards like a Lamborghini. This gamified approach generates more excitement and participation from creators than simply offering a higher commission rate.
When a customer just misses a new promotion, don't enforce the cutoff date rigidly. Giving them the promotional item costs little but generates immense goodwill, turning a potential complaint into a story of exceptional customer service and creating a loyal advocate.
The ROI of attending an event extends beyond lead generation. A key, often overlooked, metric is client retention. Simply showing up at an industry event can prevent existing customers from churning to a competitor who is present, making defensive retention a primary pillar of event strategy.
EventMobi successfully entered accounts using competing tech stacks by solving a universal pain point: badge printing. By offering a simple, low-cost, and user-friendly badge solution, they establish a relationship and then leverage it to upsell their entire event management platform.
Most sponsors waste their investment by not engaging attendees before the event. A targeted pre-show email campaign is highly effective because attendees are actively planning their schedules and are more receptive to relevant outreach, making them more likely to visit your booth.
Immediately after a customer pays for your initial low-cost event, offer a desirable but non-essential upsell that targets a fun, aspirational part of the process. This increases the customer's financial and emotional investment before the main event begins, making them more engaged and more likely to purchase the core offer later.
Position a premium, in-person event as the aspirational pinnacle of your brand. Even if most customers can't afford it, its existence builds immense credibility and social proof. This "legitimacy anchor" makes your more accessible digital products an easier sell.
Modern marketers often add friction (QR codes, redemptions) to track data or cut costs. This is a fatal flaw in collectible campaigns. The value is in the tangible, immediate reward. Embedding the physical item directly into the product experience is crucial for success and avoids user drop-off.