Startups often fail to displace incumbents because they become successful 'point solutions' and get acquired. The harder path to a much larger outcome is to build the entire integrated stack from the start, but initially serve a simpler, down-market customer segment before moving up.

To effectively serve SMBs, B2B marketers must evolve their approach from collaboration ('do it with them') to automation ('do it for them'). SMB owners are not marketers and lack the time and staff to manage complex tools. The most valuable service is one that simplifies complexity and leverages technology to execute marketing tasks on their behalf, empowering them to achieve more with minimal direct involvement.

Avoid pursuing prosumer and enterprise motions simultaneously. The optimal sequence is to first build massive bottoms-up love and brand trust with individual users. This creates internal champions within target companies, providing crucial momentum and turning a cold B2B sale into a pull-based motion.

Calendly is expanding beyond its core scheduling function to address the full meeting process. They are developing solutions for meeting preparation, in-meeting engagement, and post-meeting follow-ups. This strategy of expanding horizontally around a core user problem illustrates a powerful path for SaaS growth.

Verkada sold its entire cloud platform not on a daily feature, but on the 'magic' of texting a live camera link. This simple action showcased the platform's modern capabilities in a way legacy systems couldn't, creating an unforgettable 'aha' moment that made the entire value proposition click for buyers.

Increase customer spending by analyzing their entire workflow, not just their interaction with your product. Identify products they purchase before using your solution. By offering these yourself (e.g., design templates for a marketing tool), you can increase your "share of wallet" and LTV.

Enterprises are comfortable buying services. Sell a service engagement first, powered by your technology on the back end, to get your foot in the door. This builds trust and bypasses procurement hurdles associated with new software. Later, you can transition them to a SaaS product model.

Briq accelerates enterprise sales by focusing on a small, specific pain point and securing an initial payment, however small. This 'land and expand' approach, centered on tangible micro-value, builds commitment and opens the door for larger deals, collapsing sales cycles.

Don't just sell a product; become an indispensable part of your customer's workflow. By offering integrated products and services, you create a value ecosystem that locks out competitors and makes leaving an impractical and undesirable option.