Instead of escalating issues, leaders should empower the person who spots a problem to solve it. This "CEO of Trash" philosophy, borrowed from Burning Man, leverages untapped skills, fosters autonomy, and builds trust, but requires leaders to know their team's broader capabilities.

Before trying to persuade people, identify the overlap between the necessary changes ('what's required') and what your team already wants to improve ('what's desired'). By starting in this intersection, you tap into latent motivation, creating immediate momentum without having to overcome resistance first.

Instead of solving problems brought by their team, effective leaders empower them by shifting ownership. After listening to an issue, the immediate next step is to ask the team to propose a viable solution. This builds their problem-solving and decision-making capabilities.

In your first 90 days, resist the urge to be the expert. Instead, conduct a "listening tour" by treating the organization as a product you're researching. Ask questions to understand how work gets done, what success looks like, and what challenges exist at a systemic level.

When a new leader joins, the immediate pressure is to deliver results. However, the most effective first step is to 'wander'—to observe, listen, and deeply understand the existing environment and power dynamics before trying to implement change.

Institute a clear policy: team members cannot escalate an issue without first having thought through and proposed a potential solution. This practice shifts the culture from problem identification to problem ownership, fostering self-sufficiency and reducing leader burnout.

In siloed government environments, pushing for change fails. The effective strategy is to involve agency leaders directly in the process. By presenting data, establishing a common goal (serving the citizen), and giving them a voice in what gets built, they transition from roadblocks to champions.

The most effective way to build strategic alignment is not top-down or bottom-up, but 'inside-out.' Engage middle managers (Directors, VPs) first, as they have crucial visibility into both executive strategy and the daily realities of their teams and customers, making them the strongest initial advocates for change.

Instead of issuing commands, an overwhelmed new leader should ask their team for advice: "If you were in my shoes, what would you do differently?" This leverages the 'IKEA effect'—people become more invested in solutions they help create, fostering teamwork and respect.