Gary Vaynerchuk's Wine Library saw immediate sales spikes by increasing email sends from weekly to daily. However, this strategy ultimately destroyed high open rates and engagement. The lesson is to prioritize long-term customer value and empathy over short-term revenue goals.
The concept of a single best day and time to send an email is misleading. Instead, marketers should vary send times throughout the week to reach different segments of their audience. The key metric is the aggregate number of unique individuals engaged weekly, not the performance of a single blast.
Email providers prioritize senders with high engagement. Sending at least five emails per month generates more opens and clicks, signaling credibility. This counterintuitively leads to higher average open rates and better inbox placement, contrary to the common fear of over-sending.
Don't use the same formula (e.g., personalization-problem-solution) for every email in a sequence. Mix in different structures, such as a short value-add email, a two-sentence direct ask, or a problem-social proof format, to keep the prospect engaged and avoid predictability.
Focusing on email open rates can lead to clickbait subject lines and weak copy. Instead, orient your entire outreach strategy around getting a reply. This forces you to write more personalized, engaging content that addresses the recipient's specific pain points, leading to actual conversations, not just vanity metrics.
Contrary to the fear of over-sending, emailing at least five times per month improves deliverability. Email providers view consistent recipient engagement (opens, clicks) as a sign of a credible sender, leading to better inbox placement and significantly higher open rates.
Entrepreneurs often fall into a "hamster wheel" of creating massive amounts of content, like daily blog posts, without a clear purpose. This leads to burnout without tangible results like email sign-ups or sales. A single, strategic piece of content per week with a clear call-to-action is far more valuable and sustainable.
A B2B marketing newsletter saw a massive spike in replies when it shifted from tactical advice to a personal story about managing mornings and avoiding burnout. This shows that content resonating on a human, empathetic level can outperform purely professional topics, even for a specialized audience.
Shift your primary success metric from passive opens to active replies. A reply signifies a genuine two-way conversation and a much deeper level of engagement. Actively inviting responses in your emails transforms a broadcast into a powerful relationship-building tool and provides invaluable audience feedback.
Instead of relying solely on automated sequences, send sporadic, manually written emails to the same audience without pausing the automation. This unexpected, human touch can "wake up" subscribers, leading to significantly higher engagement and business results compared to pure automation.
During BFCM, consumer inboxes are flooded. To break through, brands should send multiple emails per day, including resends (e.g., 3 scheduled emails plus a resend for each). The incremental revenue gained from this high frequency justifies the potential increase in spam complaints.