Rippling doesn't measure brand campaigns on direct-response metrics. Instead, creative top-of-funnel ads are designed to "implant a seed" of brand awareness. Success is measured by how these campaigns increase the efficiency and conversion rate of subsequent mid- and bottom-funnel ads shown to the same audience.

Digital marketing has conditioned businesses to equate investment with clicks. However, the true function of advertising is to capture attention, which builds awareness. This awareness is what prompts a customer to seek you out when they have a need, making clicks and calls a byproduct of prior attention-grabbing efforts.

Brand campaigns reach the 95% of buyers not currently in-market. Instead of relying on vanity metrics, Square ties this investment to business outcomes by tracking the subsequent lift in organic traffic, which they've found converts better than paid channels.

Stop viewing brand as a top-of-funnel activity. For elite companies, brand isn't a precursor to selling; it is the selling. It creates inbound demand that bypasses traditional conversion tactics like search ads or affiliate marketing, making it the most powerful and sustainable growth engine.

Data shows that adding brand marketing to a performance-driven engine can increase median ROI by 90%. The persistent tension between brand and performance stems from short-termism and the allure of easily measured clicks, creating a false dichotomy between two essential functions.

It's wrong to dismiss channels like billboards because they lack direct, one-to-one conversion tracking. Their purpose isn't immediate action but to build top-of-funnel awareness. When a potential customer later searches for your service, they are more likely to choose your company from the results because they recognize and have a pre-existing preference for your brand.

Data shows that while combining brand and performance is best, adding brand advertising to a performance-only strategy provides a significantly larger ROI lift than adding performance to a brand strategy. This suggests most marketers are over-invested in performance channels.

For products with a longer consideration cycle and higher price, optimizing every ad for immediate conversion (CPA) is a mistake. Top-of-funnel educational creative should be evaluated on metrics like cost per new visitor to ensure you're effectively feeding the funnel with fresh, qualified traffic.

Don't assume TV only serves to introduce new customers. For consumers already in the consideration phase, a TV ad can act as the final, legitimizing touchpoint that closes the sale, proving its value across the entire funnel, not just at the top.