Merge intentionally avoided charging its first customers. Once enough pipeline was built, they "turned on" revenue to manufacture a rapid growth story ($0 to $1M in 7 months), creating powerful momentum for fundraising, hiring, and marketing.

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Merge's founder believes a startup's first $10M in revenue can be achieved through the founders' sheer force of will. However, scaling to $100M requires a fundamental shift: building a strong leadership team, focusing on enterprise sales, and creating scalable systems—a completely different company.

The speaker advocates a four-step model: Validate, Pre-sell, Deliver, then Build. This approach prioritizes collecting payment based on a well-defined offer document before investing resources into product development, ensuring market demand and initial cash flow from day one.

To innovate at scale, Harness treats each new product as a semi-independent entity. These "startups" have a founder-like PM, go through internal seed/Series A funding stages tied to revenue milestones (e.g., $1M ARR), and are responsible for their own initial founder-led sales.

Avoid the classic bootstrap vs. raise dilemma by using customer financing. Pre-sell your product or service to a group of early customers. This strategy not only provides the necessary starting capital without giving up equity but also serves as the ultimate form of market validation.

To land its first skeptical customers like Drada, Merge offered its platform for free for two months without a contract. This de-risked the decision for the customer and allowed Merge to prove its product's value and the team's responsiveness before asking for a financial commitment.

To scale revenue quickly, avoid low-price/high-volume 'rabbits' and high-price/low-volume 'elephants'. A mid-market 'deer' strategy, centered on a ~$10,000 transaction, provides the optimal balance of deal size, sales cycle length, and customer volume for rapid growth.

Instead of chasing massive, immediate growth, Chomps' founders focused on a sustainable, self-funded model. This gradual scaling allowed them to control their destiny, prove their model, and avoid the pressures of early-stage investors, which had burned one founder before.

To achieve rapid, bootstrapped growth, don't choose between a service or a product. Start with a hybrid: a product with a service aspect. This allows you to generate immediate cash flow and validate the market with the service, while using that revenue to build the more scalable product asset.

For startups experiencing hyper-growth, the optimal strategy is to raise capital aggressively and frequently—even multiple times a year—regardless of current cash reserves. This builds a war chest, solidifies a high valuation based on momentum, and effectively starves less explosive competitors of investor attention and capital.

The "SCALE and Credo" framework forces radical focus. Instead of diversifying, entrepreneurs should stick to a single target customer, offer, sales method, and marketing channel for a full year to build momentum and break through the initial revenue ceiling.

Delay Collecting Revenue Until You Can Hit $1M ARR in Under a Year | RiffOn