While consultants may fear the chaos of early-stage startups, it's often the best time to engage. Unlike larger companies with ingrained dysfunction, startups are a blank slate. The primary challenge isn't unwinding bad habits but simply helping them focus on fewer, critical activities.
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Contrary to conventional wisdom about delegation, the best management style for a small business founder is to be "all over fucking everything all the time." This means maintaining granular involvement in every aspect of the company—from client happiness to legal spending—to relentlessly drive daily improvements and maintain operational control.
As startups hire and add structure, they create a natural pull towards slower, more organized processes—a 'slowness gravity'. This is the default state. Founders must consciously and continuously fight this tendency to maintain the high-velocity iteration that led to their initial success.
A full understanding of a complex industry's challenges can be paralyzing. The founder of Buildots admitted he wouldn't have started the company if he knew how hard it would be. Naivety allows founders to tackle enormous problems that experienced operators might avoid entirely.
Lacking deep category knowledge fosters the naivety and ambition required for groundbreaking startups. This "beginner's mind" avoids preconceived limitations and allows for truly novel approaches, unlike the incrementalism that experience can sometimes breed. It is a gift, not a curse.
Since startups lack infinite time and money, an investor's key diligence question is whether the team can learn and iterate fast enough to find a valuable solution before resources run out. This 'learning velocity' is more important than initial traction or a perfect starting plan.
Founders often chase executives from successful scaled companies. However, these execs can fail because their experience makes them overly critical and resistant to the painful, hands-on work required at an early stage. The right hire is often someone a few layers down from the star executive.
While moats like network effects and brand develop over time, the only sustainable advantage an early-stage startup has is its iteration speed. The ability to quickly cycle through ideas, build MVPs, and gather feedback is the fundamental driver of success before achieving scale.
Many founders fail not from a lack of market opportunity, but from trying to serve too many customer types with too many offerings. This creates overwhelming complexity in marketing, sales, and product. Picking a narrow niche simplifies operations and creates a clearer path to traction and profitability.
