For high-stakes decisions like hiring, Livestorm's CEO uses a simple heuristic from his mentor: "When there is a doubt, there is no doubt." This means that if you have any significant hesitation about a candidate, the answer should be no. This framework forces a default to certainty, preventing costly mistakes that arise from ambiguous feelings.
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To improve hiring decisions, founders should proactively meet top performers in roles they anticipate needing in 2-3 quarters. This isn't for immediate hiring but to build a mental model of excellence for that specific function and stage, which sharpens intuition when you do start recruiting.
When facing a difficult choice that creates persistent unease or uncertainty, it's often a signal that the correct path is to decline or opt out. This heuristic, borrowed from investor Naval Ravikant, helps cut through complex analysis paralysis, especially in situations with ethical ambiguity.
Parker Conrad states that he has never had a situation where he felt a new senior hire was a mistake a month in, and was later proven wrong. The initial gut feeling is always correct. The real mistake is waiting too long to act on that intuition, a trap even he falls into.
To clarify difficult talent decisions, ask yourself: "Would I enthusiastically rehire this person for this same role today?" This binary question, used at Stripe, bypasses emotional ambiguity and provides a clear signal. A "no" doesn't mean immediate termination, but it mandates that some corrective action must be taken.
To scale hiring efficiently, eliminate ambiguity. Each interviewer must make a definitive 'yes' or 'no' decision. If an interviewer is 'not sure' after their session, they are the problem, not the candidate. This prevents endless interview loops and forces clear, decisive judgment.
Your internal monologue is a powerful hiring filter. Thinking, "I really have to fill this role" often leads to compromising on quality. The right hire sparks the thought, "I don't even care if I have a role for this person, I have to get them in."
When founders have lingering doubts about an employee's fit or performance, the doubt itself is the answer. The only remaining question is how quickly to act. Hesitation is confirmation of the problem.
Your internal monologue during hiring reveals if you're making the right choice. If you think, "I really need to fill this role," you're on the path to settling. The right candidate sparks the feeling of, "I don't even care if I have a role for this person, I have to get them in."
Don't be paralyzed by the fear of making a bad hire. View hiring as an educated guess. The real knowledge comes after they've started working. Firing isn't a failure, but the confirmation of a mismatched hypothesis. This reframes hiring from a high-stakes decision to an iterative process of finding the right fit.
The cost of a bad hire is significantly greater than the benefit of a good one. A bad hire makes your job 20-30% harder, while a great one makes it 10-20% easier. Therefore, any candidate who doesn't receive a "strong yes" from the interview panel should be rejected to avoid the high cost of a hiring mistake.
