In a market dominated by corporations, Taza found a defensible niche by making a "polarizing" stone-ground chocolate. This strategy of appealing intensely to a core group, rather than pleasing the mass market, was key to their survival and success as a small business.

Taza's founders established a mission and core values like "True Grit" and "Seriously Bold" at the very beginning. They attribute their longevity and ability to navigate crises directly to these principles, noting that their biggest business stumbles happened whenever they deviated from this North Star.

Faced with fluctuating consumer demand, Taza diversified into B2B services like co-manufacturing and private label. This strategy kept their factory machinery utilized and staff employed, creating a stable operational and financial foundation that de-risked their more volatile branded business.

Persisting with a difficult, authentic, and more expensive production process, like using fresh ingredients instead of flavorings, is not a liability. It is the very thing that builds a long-term competitive advantage and a defensible brand story that copycats cannot easily replicate.

Taza's attempts to go mass-market with lower prices or "fun flavors" failed. They found success by listening to their core customers who wanted intense cacao flavor. Their #1 selling product, a 95% dark bar, proved the value of doubling down on their super-niche identity.

Instead of focusing solely on new promotions, Tim Hortons achieved 17 quarters of growth by fundamentally improving its core offerings, like adding more apples to its apple fritter and ensuring coffee consistency. This builds a solid foundation for future expansion into new categories.

Taza resisted the huge trend of sugar-free chocolate because they couldn't create a version that met their high flavor standards. By refusing to compromise their core product principles, they maintained brand integrity, which was validated when consumer preference swung back to "real" ingredients.

Founder Catherine Lockhart couldn't find a lab willing to work with her core ingredient (tallow) or meet her budget. She opted for the harder path of in-house manufacturing, which gave her full control over formulas and the ability to pivot quickly after launch issues.

Taza pioneered "Direct Trade Cacao" but instead of guarding it as a trade secret, they openly shared the model. This encouraged competitors to adopt similar ethical sourcing practices, which helped build consumer trust and grow the entire premium chocolate market, benefiting Taza as a market leader.