It's unsettling to trust an AI that's just predicting the next word. The best approach is to accept this as a functional paradox, similar to how we trust gravity without fully understanding its origins. Maintain healthy skepticism about outputs, but embrace the technology's emergent capabilities to use it as an effective thought partner.
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To trust an agentic AI, users need to see its work, just as a manager would with a new intern. Design patterns like "stream of thought" (showing the AI reasoning) or "planning mode" (presenting an action plan before executing) make the AI's logic legible and give users a chance to intervene, building crucial trust.
Treat advanced AI systems not as software with binary outcomes, but as a new employee with a unique persona. They can offer diverse, non-obvious insights and a different "chain of thought," sometimes finding issues even human experts miss and providing complementary perspectives.
To effectively leverage AI, treat it as a new team member. Take its suggestions seriously and give it the best opportunity to contribute. However, just like with a human colleague, you must apply a critical filter, question its output, and ultimately remain accountable for the final result.
Unlike many AI tools that hide the model's reasoning, Spiral displays it by default. This intentional design choice frames the AI as a "writing partner," helping users understand its perspective, spot misunderstandings, and collaborate more effectively, which builds trust in the process.
Instead of forcing AI to be as deterministic as traditional code, we should embrace its "squishy" nature. Humans have deep-seated biological and social models for dealing with unpredictable, human-like agents, making these systems more intuitive to interact with than rigid software.