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A leader's openness to outside advice is conditional. It is only at moments when they feel uncertain or don't know the way forward that they are truly receptive to new ideas. Leaders who have already fixed their views or are confident in their own judgment will often ignore even compelling counsel.
The best leaders act on incomplete information, understanding that 100% certainty is a myth that only exists in hindsight. The inability to decide amid ambiguity—choosing inaction—is a greater failure than making the wrong call.
Leaders often feel pressured to make quick decisions. However, in industries like life sciences where mistakes cost lives, true leadership vulnerability is admitting 'I don't know' and taking the time to gather more information. The right decision is often to wait.
Early leadership mistakes often stem from a perceived need to have all the answers. A more powerful approach is to express confidence in the mission while openly asking your team for feedback on how you can improve as a leader to better serve them and the company.
An outdated leadership model pressures leaders to have all the answers. The superior, long-term approach is to focus on the individual, not the problem, by asking questions that guide them to their own solutions, thereby building their confidence and critical thinking skills.
Every leader has an inner "monster" of self-doubt. The most effective leaders recognize this voice is an unavoidable part of the job. Their success comes not from eliminating it, but from learning to manage it. The crucial question isn't whether the monster exists, but whether it's in charge of key decisions and interactions.
To avoid influencing their team's feedback, leaders should adopt the practice of being the last person to share their opinion. This creates a psychologically safe environment where ideas are judged on merit, not on alignment with the leader's preconceived notions, often making the best decision obvious.
While experience builds valuable pattern recognition, relying on old mental models in a rapidly changing environment can be a significant flaw. Wise leaders must balance their experience with the humility and curiosity to listen to younger team members who may have a more current and accurate understanding of the world.
When a team seeks direction, a leader's role is to provide a clear, pre-envisioned viewpoint. Deferring with 'what do you think?' signals a lack of vision and causes confusion. True leadership requires having answers to foundational questions before seeking collaborative input on execution.
Citing a story where Martin Luther King Jr. reprimanded an advisor for not challenging him enough, the insight is that top leaders must actively cultivate dissent. They must create an environment where their team feels obligated to point out when an idea is "crazy" to prevent the organization from making catastrophic errors.
To get your team to adopt a new strategy, you as the leader must present it with absolute conviction. Any hesitation you express will be amplified by your team, leading them to reject the idea because they sense your lack of belief.