The CFO debunks the myth that Uber's business is concentrated in major cities. In fact, 70% of US business and 75% of US profits come from smaller markets where consumers travel and AVs won't operate for a long time.
The "winner-takes-most" nature of marketplace businesses means that even an industry leader can operate for over a decade before achieving profitability. This model demands immense capital investment to survive a long, costly war of attrition to establish network effects.
Despite partnerships, major AV players like Tesla and Waymo are building independent networks. This direct-to-consumer approach could relegate current rideshare leaders Uber and Lyft to a minor role in the autonomous future, capturing less than a third of the new market they currently dominate.
While many see autonomous vehicles as a threat to Uber's ride-hailing, its delivery segment may be more important and defensible. Automating last-mile delivery of goods from varied locations is significantly more complex and less economical than automating passenger transport, providing a durable moat.
Major metropolitan areas like NYC or LA are oversaturated. Growing 'Tier-2' cities have an influx of wealthy residents creating high demand for services, but often lack a sufficient supply of sophisticated providers. This creates a significant arbitrage opportunity for entrepreneurs leveraging modern marketing and AI.
The market's bear case on Uber centers on the threat from autonomous vehicles (AVs). The contrarian view is that Uber will thrive by becoming the essential hybrid network. AV fleets alone won't be able to satisfy peak demand, forcing them to partner with Uber's existing driver network to provide a complete service.
To challenge an incumbent with massive network effects, Dara Khosrowshahi suggests startups shouldn't attack head-on. Instead, they should find a niche, like a smaller city or a specific service (e.g., two-wheelers), build concentrated local liquidity there, and then replicate that model city-by-city.
AV companies naturally start in dense, wealthy areas. Uber sees an opportunity to solve this inequality by leveraging its existing supply and demand data in underserved areas. This allows it to make AV operations economically viable in transportation deserts, accelerating equitable access to the technology.
Contrary to popular belief, Uber's data from markets with AVs shows accelerated growth. The CFO posits that any increase in supply, regardless of source, expands the overall ride-hailing market, disproving the cannibalization theory.
Unlike industrial firms, digital marketplaces like Uber have immense operational leverage. Once the initial infrastructure is built, incremental revenue flows directly to the bottom line with minimal additional cost. The market can be slow to recognize this, creating investment opportunities in seemingly expensive stocks.
Contrary to the belief that AVs will simply replace human drivers, Uber is seeing markets with autonomous vehicles grow faster overall. The novelty of the product attracts a new customer segment, expanding the total addressable market rather than just substituting existing rides.