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Dara Khosrowshahi adopted a framework for failure from mentor Barry Diller. After losing a major deal, Diller's public statement was "They won, we lost, next." This approach avoids both sugarcoating failure and obsessing over it, instead focusing on acknowledging the loss, learning, and immediately moving on.

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Innovation requires moving beyond a 'failure culture' to an 'anti-fragility' mindset. This means proactively pushing boundaries with the expectation that a percentage of work will fail, then using that failure to fundamentally adjust your thinking and become stronger.

Even a top-tier sales professional has a career pitch win rate of just 50-60%. Success isn't about an unbeatable record, but a relentless focus on analyzing failures. Remembering and learning from every lost deal is more critical for long-term improvement than celebrating wins.

Stop viewing failure as a catastrophic event to be avoided. If you are actively building a business, you will experience countless 'failures' every week. The issue is not the failure, but the insecurity that causes you to fear it. True entrepreneurs embrace it as a sign they are in the arena.

Resilience isn't about avoiding failure but about developing the ability to recover from it swiftly. Experiencing public failure and learning to move on builds a crucial 'muscle' for rebounding. This capacity to bounce back from a loss is more critical for long-term success than maintaining a perfect record.

Many people internalize failure, seeing it as a reflection of their character ('I am a failure'). A more effective mindset is to view failure as essential data and feedback for learning and growth, separating the outcome from your identity.

When you experience a failure, the fear is new and malleable. Acting quickly to try again prevents that fear from hardening into a permanent psychological block that limits future growth and risk-taking.

Much like a failed surgery provides crucial data for a future successful one, business failures should be seen as necessary steps toward a breakthrough. A "scar" from a failed project is evidence of progress and learning, not something to be hidden. This mindset is foundational for psychological safety.

To prevent one failure from poisoning future interactions, salespeople should emulate elite athletes like Roger Federer who mentally "reset" immediately after a mistake. This compartmentalization ensures that past negative outcomes do not influence the performance of the next call or meeting.

Counterintuitively, don't rush to get back up after a failure. Linger in that moment to deeply understand the reasons for the loss. This analysis is what allows you to rise again smarter, stronger, and more resilient, preventing you from repeating the same mistakes.

Tennis champion Roger Federer's practice of never dwelling on the last missed shot serves as a powerful metaphor for business. Leaders should cultivate the discipline to move on from setbacks immediately and maintain a forward-looking mindset, even when losing.

Embrace Barry Diller's "They Won, We Lost, Next" Mindset to Overcome Setbacks | RiffOn