Unlike previous tech waves that trickled down from large institutions, AI adoption is inverted. Individuals are the fastest adopters, followed by small businesses, with large corporations and governments lagging. This reverses the traditional power dynamic of technology access and creates new market opportunities.

While adjacent, incremental innovation feels safer and is easier to get approved, Nubar Afeyan warns that everyone else is doing the same thing. This approach inevitably leads to commoditization and erodes sustainable advantage. Leaping to new possibilities is the only way to truly own a new space.

When introducing a disruptive model, potential partners are hesitant to be the first adopter due to perceived risk. The strategy is to start with small, persistent efforts, normalizing the behavior until the advantages become undeniable. Innovation requires a patient strategy to overcome initial industry inertia.

Using the historical parallel of ATMs, CEO Sim Shabalala argues that AI won't eliminate human roles but will automate routine tasks. This frees humans for higher-order work involving empathy, complex problem-solving, and valuable client interaction.

Unlike mobile or internet shifts that created openings for startups, AI is an "accelerating technology." Large companies can integrate it quickly, closing the competitive window for new entrants much faster than in previous platform shifts. The moat is no longer product execution but customer insight.

Small firms can outmaneuver large corporations in the AI era by embracing rapid, low-cost experimentation. While enterprises spend millions on specialized PhDs for single use cases, agile companies constantly test new models, learn from failures, and deploy what works to dominate their market.

While fast-moving, unregulated competitors like FTX garner hype, a deliberate, compliance-first approach builds a more resilient and defensible business in sectors like finance. This unsexy path is the key to building a lasting, mainstream company with a strong regulatory moat.

CEO Sim Shabalala argues that a bank's largest risk factor is "country risk." By promoting societal growth and inclusion, the bank creates a more stable operating environment, which directly reduces its cost of capital and debt.

Seeing an existing successful business is validation, not a deterrent. By copying their current model, you start where they are today, bypassing their years of risky experimentation and learning. The market is large enough for multiple winners.