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"Deliverability" simply means an email reached the mailbox, not the inbox. Actual inbox placement averages 83.5%, so it's normal for about one in six emails to land in junk or spam folders. This data helps marketing teams set realistic internal expectations.
Email providers track engagement. When many subscribers ignore your emails, algorithms assume your content is low-priority, filtering it to spam or promotions for everyone—even your most loyal followers. A clean list improves deliverability for your entire audience.
Email providers prioritize senders with high engagement. Sending at least five emails per month generates more opens and clicks, signaling credibility. This counterintuitively leads to higher average open rates and better inbox placement, contrary to the common fear of over-sending.
Getting users to reply to your marketing emails is the number one signal to email providers that your content is valued. This action helps your future emails avoid the spam or junk folder, significantly improving deliverability and overall engagement.
Contrary to the fear of over-sending, emailing at least five times per month improves deliverability. Email providers view consistent recipient engagement (opens, clicks) as a sign of a credible sender, leading to better inbox placement and significantly higher open rates.
Getting a subscriber to reply to a marketing email is the number one signal to inbox providers that your content is valued. This single action dramatically improves future email deliverability and keeps your campaigns in the primary inbox.
Incorporate simple, conversational questions into emails to encourage replies. This engagement signals to email service providers that your content is valuable, improving deliverability. It also helps build a stronger relationship with your audience by starting a two-way conversation.
Contrary to popular belief, common marketing words like "free" in a subject line do not inherently cause emails to land in spam folders. Spam filters are more sophisticated, looking at broader sending patterns and user engagement rather than just flagging specific keywords in isolation.
Analyzing your email database by domain reveals critical insights. A high concentration at one company can create a deliverability bottleneck. Conversely, discovering many subscribers from a target company (e.g., Ford) presents a significant, often overlooked, sales or account-based marketing opportunity.
Marketers should not view the promotions tab as a penalty. Email providers like Gmail are correctly categorizing marketing content where users expect to find it. Trying to game the system to get a promotional email into the primary inbox goes against user expectations and the provider's goal of a clean, organized inbox.
During BFCM, consumer inboxes are flooded. To break through, brands should send multiple emails per day, including resends (e.g., 3 scheduled emails plus a resend for each). The incremental revenue gained from this high frequency justifies the potential increase in spam complaints.