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Jason Oppenheim argues that AI will replace ancillary real estate roles like architects and appraisers long before it replaces luxury agents. The agent's job combines nuanced social skills, physical presence, and intellectual tasks, making it harder to automate.
AI models will quickly automate the majority of expert work, but they will struggle with the final, most complex 25%. For a long time, human expertise will be essential for this 'last mile,' making it the ultimate bottleneck and source of economic value.
AI agents are rapidly transforming software development and knowledge work, but their impact on professions requiring physical robotics, like surgery or auto repair, is on a much longer timeline. The AI revolution is arriving in phases, with the digital world being upended first and the physical world to follow later.
Emerging AI jobs, like agent trainers and operators, demand uniquely human capabilities such as a grasp of psychology and ethics. The need for a "bedside manner" in handling AI-related customer issues highlights that the future of AI work isn't purely technical.
AI is not coming for the jobs of high-performing salespeople. Instead, it's replacing the roles people don't want and displacing mediocre or mid-pack performers. The best sales professionals will gain superpowers from AI, while the rest will find their jobs at risk.
The internet eliminated information asymmetry for real estate agents, yet the profession thrives. This suggests roles involving guidance, negotiation, and emotional support have a durable value that technology struggles to replicate, offering a model for how human jobs can persist in the age of AI.
Despite technologies like Zillow seemingly making them obsolete, real estate brokers have remained resilient due to market inertia and regulatory capture. This serves as a powerful counter-example to predictions of rapid, friction-less AI-driven job displacement in other white-collar professions.
Analysis of the job market's exposure to AI reveals a clear pattern: roles performed entirely on a screen are highly vulnerable. In contrast, skilled trades and care work that involve physical presence and manipulation of the real world—like plumbing or construction—are currently the most insulated from automation.
The most durable future jobs are not about managing AI systems, which are merely transitional roles in the automated sector. Instead, stable careers will be in the 'relational sector,' where the human element is the core product itself. This includes roles like therapists, teachers, craft brewers, and community curators.
Despite technology like Zillow making their function obsolete for 20 years, real estate brokers persist due to market inertia and regulatory capture. This serves as a powerful argument that AI's displacement of white-collar jobs will be far more gradual than predicted, allowing society time to adjust.
Ben Thompson argues the internet already removed the information asymmetry that was the basis for real estate agents' value. Their continued existence is a powerful argument that humans will find ways to remain relevant and create jobs, even when technology seems to make their core function obsolete.