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The internet eliminated information asymmetry for real estate agents, yet the profession thrives. This suggests roles involving guidance, negotiation, and emotional support have a durable value that technology struggles to replicate, offering a model for how human jobs can persist in the age of AI.
Using radiologists as an example, Amodei argues that while AI excels at technical analysis (reading scans), the human role shifts to communication and relationship management (walking patients through results). This suggests human-centric jobs have greater longevity.
Technological advancement creates a paradox: as machines automate more tasks, the economic value of uniquely human and social interaction increases. This structural shift helps explain why recent job growth is so concentrated in sectors like health, education, and hospitality.
Career security in the age of AI isn't about outperforming machines at repetitive tasks. Instead, it requires moving 'up the stack' to focus on human-centric oversight that AI cannot replicate. These indispensable roles include validation, governance, ethics, data integrity, and regulatory AI strategy, which will hold the most influence and longevity.
Despite technologies like Zillow seemingly making them obsolete, real estate brokers have remained resilient due to market inertia and regulatory capture. This serves as a powerful counter-example to predictions of rapid, friction-less AI-driven job displacement in other white-collar professions.
As AI automates technical and mundane tasks, the economic value of those skills will decrease. The most critical roles will be leaders with high emotional intelligence whose function is to foster culture and manage the human teams that leverage AI. 'Human skills' will become the new premium in the workforce.
AI models lack access to the rich, contextual signals from physical, real-world interactions. Humans will remain essential because their job is to participate in this world, gather unique context from experiences like customer conversations, and feed it into AI systems, which cannot glean it on their own.
Despite technology like Zillow making their function obsolete for 20 years, real estate brokers persist due to market inertia and regulatory capture. This serves as a powerful argument that AI's displacement of white-collar jobs will be far more gradual than predicted, allowing society time to adjust.
Ben Thompson argues the internet already removed the information asymmetry that was the basis for real estate agents' value. Their continued existence is a powerful argument that humans will find ways to remain relevant and create jobs, even when technology seems to make their core function obsolete.
Even if AI can perfectly replicate all goods and services, human desire for authenticity, connection, and imperfection will create a premium for human-provided labor. This suggests new economies will emerge based not on efficiency, but on providing what is uniquely and quirkily human.
Historical data from the computer revolution shows that technology rarely replaces entire professional jobs. Instead, it automates routine tasks within a role, freeing up humans to focus on higher-value activities like analysis, judgment, and coordination, thereby upgrading the job itself.