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Most B2B content is either too entertaining and disconnected from the product or too dry and feature-focused. The most effective work finds the sweet spot by being genuinely engaging while remaining anchored to a strong strategic or product narrative, which drives business impact.
LinkedIn's Alex Rynne argues B2B brands mistakenly believe their audience doesn't want entertainment. In reality, B2B buying decisions are just as emotional as B2C. Brands should be more courageous, incorporating humor and personality to stand out and connect with buyers on a human level.
Shifting the content team's mindset from a "marketing function" to an in-house "media company" prioritizes audience entertainment and value over product stories. This builds a genuine audience first, mirroring successful B2C media models, which can then be monetized.
Marketers mistakenly assume B2B industries like finance are dull. In reality, these sectors are filled with compelling human stories about hopes, dreams, and innovation. The perceived lack of creativity is a massive competitive advantage for marketers willing to find and elevate these narratives.
Adobe's CMO argues the best B2B marketers focus on customer problems and tell great stories to evoke excitement about potential, just like consumer brands. B2B marketing shouldn't be boring or purely functional; it must be creative and innovative.
B2B marketing often assumes a sterile, professional-only mindset. This is flawed. The same person scrolling LinkedIn during the day also binges consumer entertainment at night. B2B content should embrace humor and personality, recognizing that you're always marketing to the same multifaceted human being.
Heike Young uses the TV show "Severance" to argue against treating B2B audiences as one-dimensional professionals. The same person who enjoys humorous TikToks at night is scrolling LinkedIn during the day. B2B content should be holistic and entertaining, acknowledging the audience's full human identity.
Truly creative and effective B2B entertainment doesn't come from open-ended brainstorming. Instead, it thrives within the constraints of a well-defined strategic narrative or product message. This 'box' provides the necessary guardrails to ensure the content is both entertaining and strategically relevant.
The impact of information is lost if the audience isn't paying attention. A great storyteller acts as an entertainer first, infusing their narrative with drama and emotion to captivate listeners. While revelatory content is important, its delivery vehicle—the entertainment value—is what makes it memorable and effective.
Creative B2B content doesn't emerge from boundless brainstorming. The most effective work is produced within the confines of a strong strategic or product narrative. This "box" provides the necessary focus and direction for true creativity to flourish, preventing generic or off-brand ideas.
Great B2B content balances substance and style. It should be 'nutrient-dense' (valuable, logical information) like an almond, but also 'tasty' (entertaining and desirable) like a chocolate coating. This makes complex topics engaging and memorable.