While the end goals differ—consumers buying confidence, professionals buying competence—the decision-making process is fundamentally emotional. Marketing resonates when it addresses these core psychological needs, making the brand feel like an understanding partner rather than just a vendor.

Buying decisions for SaaS products are driven by the same mix of rational and emotional factors as consumer goods. To succeed, marketers must focus on the human needs, hopes, and dreams of their audience, not just product features.

Adobe's CMO argues the best B2B marketers focus on customer problems and tell great stories to evoke excitement about potential, just like consumer brands. B2B marketing shouldn't be boring or purely functional; it must be creative and innovative.

B2B marketing is often sterile. Integrating timely pop culture references—from slang terms to sports teams—creates an immediate human connection. This "tribal" bond builds rapport and relevance in a way that product-focused content cannot, even for large enterprise brands.

B2B marketing often assumes a sterile, professional-only mindset. This is flawed. The same person scrolling LinkedIn during the day also binges consumer entertainment at night. B2B content should embrace humor and personality, recognizing that you're always marketing to the same multifaceted human being.

A bad B2B purchase can have severe career consequences for the decision-maker, making it a highly emotional choice. Marketing must focus on making the buyer feel like a hero and de-risking the decision, as their reputation is at stake.

Brands, particularly in B2B, are often too serious and miss the power of humor. Laughter releases bonding hormones like oxytocin, creating an instant connection with an audience. It's a universal language that can dissolve conflict and make a brand more human and memorable.

Heike Young uses the TV show "Severance" to argue against treating B2B audiences as one-dimensional professionals. The same person who enjoys humorous TikToks at night is scrolling LinkedIn during the day. B2B content should be holistic and entertaining, acknowledging the audience's full human identity.

Data suggests 80% of B2B ads are ineffective because they are just product marketing in disguise, listing features and data. Truly effective B2B creative must first appeal to the human heart and mind, even for complex, million-dollar purchases.