John McMahon's most revealing qualifying question tests the champion. If a rep has been in an account for six months with a supposed champion for a large deal but hasn't met the budget holder, McMahon concludes they don't have a real champion and will lose.
When working with an ambitious 'Transformer' champion who moves too quickly, the seller's job is to fill their gaps by adopting the 'Protector' persona. This means you must focus on the process, challenge assumptions about consensus, and proactively identify risks to ensure the deal doesn't implode due to your champion's enthusiasm.
It's common for a highly experienced agency leader to handle the sales process, only to pass the daily work to a junior-level employee after the contract is signed. To prevent this bait-and-switch, ask to meet the specific team members who will manage your account day-to-day before you commit.
Multi-threading isn't just a seller's tactic; it empowers the buyer. An internal champion feels more confident and strengthened when they can approach their CFO with the backing of two or three peers who also see the value. This shared internal momentum makes it easier for them to secure budget and push the deal forward.
By proactively asking about potential deal-killers like budget or partner approval early in the sales process, you transform them from adversarial objections into collaborative obstacles. This disarms the buyer's defensiveness and makes them easier to solve together, preventing them from being used as excuses later.
Instead of asking who the decision-makers are for the current deal, inquire about how they've made similar purchasing decisions in the past. This question, asked early when prospects are more relaxed, makes them more forthcoming about committees and internal processes, revealing the true path to a sale.
When you identify a deal blocker, don't confront them alone. First, approach your champion and ask for their perspective on the dissenter's hesitation and advice on the best way to engage them. This provides crucial internal political context and helps you formulate a more effective strategy before you ever speak to the blocker.
'Teaser' stakeholders value innovation and are vocally supportive of your solution, creating the illusion of a champion. However, they have a low bias for action and avoid risk, often due to a political or relationship-based position. To advance the deal, sellers must build consensus with other, more action-oriented individuals to support the Teaser.
The traditional definition of a champion (power, influence, vested interest) is incomplete. The most critical, and often overlooked, criterion is their proven willingness to actively sell on your behalf when you are not present. Without evidence of them taking action, you don't have a champion, regardless of their position.
The final stages of a major enterprise deal are often closed via text message, signifying a deep level of trust and personal relationship with the buyer. If your champion isn't comfortable texting you, the relationship may not be strong enough to get the deal across the finish line.
The ideal champion, a 'Transformer,' has a high bias for action and innovation. However, this strength can become a liability. Their tendency to move fast can cause them to ignore crucial details and alienate other key stakeholders in a consensus-driven buying process, inadvertently killing the deal.