The "pratfall effect" shows that revealing a minor flaw can make a brand more relatable and likable. Guinness successfully used this by framing its slow pour time as a virtue ("Good things come to those who wait"), turning a potential weakness into a strength that builds trust and brand character.
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While delivering a virtual training, a speaker was distracted and shouted, "oh, look, a heron." While seemingly unprofessional, this human moment likely became the most memorable part of the presentation. It suggests that authenticity and relatable imperfections can create a stronger, more lasting connection with an audience than a flawless but sterile delivery.
Consumers perceive products as higher quality when they are aware of the effort (e.g., number of prototypes, design iterations) that went into creating them. This 'labor illusion' works because people use effort as a mental shortcut to judge quality. Dyson's '5,127 prototypes' is a classic example.
To build trust, admit a weakness using the 'stolen thunder' effect. The most advanced application is admitting a flaw that is the mirror image of a strength. For example, Buckley's cough syrup's slogan, 'It tastes awful. And it works,' uses its bad taste to imply potent medicinal effectiveness.
Even if a product's manufacturing process is standard for its industry, being the first to explain it to customers creates a powerful narrative of quality and transparency. This storytelling approach, championed by Claude Hopkins for Schlitz beer, builds a connection that converts customers.
When Norwegian Wool accidentally ruined a customer's Christmas surprise, they didn't just apologize—they sent a second coat for free. This extreme ownership turns a negative experience into a powerful story of goodwill, creating a lifelong brand advocate and reinforcing luxury values.
When the audience points out a quirk, lean into it. Pat Flynn turned comments mocking his thumbs into a signature part of his brand ("Diglett thumbs"), creating an inside joke that strengthens community and makes him more memorable.
The 'Pratfall Effect' suggests showing a flaw can make a person or brand more appealing. However, this has a major caveat: it only works from a position of strength. A competent brand like Guinness can highlight its slow pour time as a virtue. An incompetent brand admitting a flaw simply confirms its incompetence, making the situation worse.
After establishing competence, admitting a minor flaw or making a small blunder (a "pratfall") can significantly increase appeal. This humanizes a person or product, making them seem more relatable and trustworthy. It works because it proves honesty and makes other claims more believable.
The 'pratfall effect' suggests that admitting a weakness can increase appeal. For brands, this works best when the admitted flaw cleverly emphasizes a core strength. For example, Buckley's cough syrup's 'It tastes awful. And it works' campaign uses its bad taste to signal its powerful efficacy.
Instead of making direct, often unbelievable claims about quality or trust, use humor. The positive feeling from being amused creates a 'halo effect' that transfers to all other brand metrics. Ads are a powerful medium for demonstrating wit, which is more effective than claiming hard-to-prove attributes.