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About 15% of buyers now feed sales proposals and terms into AI models, asking them to "poke holes in it." Salespeople must anticipate this by preparing for more technical negotiations, shoring up their own proposals, and understanding how AI might critique their offers.
When a prospect claims they have something (like SEO) under control, a salesperson can use an AI tool on the spot to query their business. Showing the prospect their lack of online visibility can instantly interrupt their pattern and create an opening for a deeper conversation.
After a promising sales call, combat 'happy ears' by feeding your meeting notes into an AI. Ask it to identify the top three reasons the deal might *not* go through. This provides an unbiased third-party analysis, revealing red flags and potential objections you can address proactively.
Instead of fully automating conversations and risking sounding robotic, use AI to provide real-time suggestions and prompts to a human sales rep. This scales expertise and consistency without sacrificing the human touch needed to close deals.
Move beyond static scripts by using AI for dynamic sales training. Feed ChatGPT your call transcripts and common objections, then ask it to act as a specific buyer persona. Practice handling its objections in a role-playing chat, and conclude by asking it to provide a score and feedback on your performance.
As consumers use AI to analyze contracts and diagnose problems, sellers will deploy their own AI counter-tools. This will escalate negotiations from a battle between people to a battle between bots, potentially requiring third-party AI arbitrators to resolve disputes.
Instead of relying on ad-hoc calls to finance or other reps, LLMs can act as a central nervous system for sales. By analyzing past quotes and data, AI can instantly recommend the optimal deal structure for a new quote—maximizing commission for the rep and aligning with business goals, putting revenue back in motion.
Sales leaders are growing skeptical of 'black box' AI that gives directives without context. The most effective AI serves as a coach, augmenting human skills by handling informational tasks. It cannot, however, replace the emotional intelligence and human judgment required for true sales transformation.
Relying on relationships is an insufficient defense against AI in sales. Salespeople who can't answer tough technical objections and lack deep product knowledge are becoming obsolete. Expertise, not just charm, is the new requirement to provide value that an AI cannot.
Before engaging with actual customers, AI tools can simulate interviews and generate likely objections, such as "This won’t fit my workflow." This allows product managers to walk into real interviews better prepared, knowing exactly which risky assumptions to test first and how to handle pushback.
Feed sales call transcripts into a pre-briefed AI model. Ask it to identify implicit, unstated reasons for prospect hesitation, such as concerns about company size or change management. This surfaces hidden objections that your marketing can then proactively diffuse.