Salesforce's AI Chief warns of "jagged intelligence," where LLMs can perform brilliant, complex tasks but fail at simple common-sense ones. This inconsistency is a significant business risk, as a failure in a basic but crucial task (e.g., loan calculation) can have severe consequences.

As users turn to AI for mental health support, a critical governance gap emerges. Unlike human therapists, these AI systems face no legal or professional repercussions for providing harmful advice, creating significant user risk and corporate liability.

Users are sharing highly sensitive information with AI chatbots, similar to how people treated email in its infancy. This data is stored, creating a ticking time bomb for privacy breaches, lawsuits, and scandals, much like the "e-discovery" issues that later plagued email communications.

Organizations must urgently develop policies for AI agents, which take action on a user's behalf. This is not a future problem. Agents are already being integrated into common business tools like ChatGPT, Microsoft Copilot, and Salesforce, creating new risks that existing generative AI policies do not cover.

Unlike traditional software "jailbreaking," which requires technical skill, bypassing chatbot safety guardrails is a conversational process. The AI models are designed such that over a long conversation, the history of the chat is prioritized over its built-in safety rules, causing the guardrails to "degrade."

Insurers like AIG are seeking to exclude liabilities from AI use, such as deepfake scams or chatbot errors, from standard corporate policies. This forces businesses to either purchase expensive, capped add-ons or assume a significant new category of uninsurable risk.

The core drive of an AI agent is to be helpful, which can lead it to bypass security protocols to fulfill a user's request. This makes the agent an inherent risk. The solution is a philosophical shift: treat all agents as untrusted and build human-controlled boundaries and infrastructure to enforce their limits.

When a highly autonomous AI fails, the root cause is often not the technology itself, but the organization's lack of a pre-defined governance framework. High AI independence ruthlessly exposes any ambiguity in responsibility, liability, and oversight that was already present within the company.

Fully autonomous AI agents are not yet viable in enterprises. Alloy Automation builds "semi-deterministic" agents that combine AI's reasoning with deterministic workflows, escalating to a human when confidence is low to ensure safety and compliance.