Even successful PLG companies like Figma eventually burn through their early adopter market. To avoid hitting an asymptotic growth curve, they must proactively build a traditional outbound sales team to tackle the enterprise market before the PLG engine stalls. Don't wait until you need it.

The clearest signal of product-market fit isn't just revenue growth; it's the shift from proactive, outbound sales to reactive, inbound interest. When potential customers start seeking you out, filling forms, and requesting quotes based on reputation and word-of-mouth, you've crossed the chasm from pushing a product to pulling a market.

The "PLG Trap" occurs when founders assume moving upmarket is just a pricing change. In reality, shifting from PLG to enterprise sales requires a difficult, company-wide transition across product (e.g., SOC 2 compliance), organization (e.g., sales engineers), and culture.

Pendo's CPO advocates for a blended approach in enterprise B2B. The product must enable self-service and stand on its own (PLG), but a skilled sales team is crucial for navigating complex procurement, building business cases, and establishing trust with large, regulated customers.

The traditional sales discovery question "How do they buy?" focused on the procurement process and economic buyers. In a Product-Led Growth (PLG) motion, the crucial question is about the *usage journey*. Sales must analyze user behavior signals within the product—like downloads or manual views—to understand when and how to engage effectively.

Growth isn't just a marketing function. It is a broad discipline combining user acquisition, product-led growth (onboarding, monetization), data, and CRM. True growth leaders must be both analytical to find insights and 'salesy' to guide users through complex conversion funnels.

Traditional sales discovery focuses on the formal procurement process. In a product-led growth model, understanding 'how they buy' means first analyzing how customers are using the product before any purchase. This pre-purchase engagement is the new starting point for the entire sales motion.

In a PLG model, initial sales outreach should be purely helpful. The pivot to commercial conversations about SLAs, hosting, or premium features should be triggered only when user signals indicate they have reached a testing or pre-production stage. This aligns the sale with the user's critical moment of need, replacing the traditional focus on meeting an economic buyer first.

While many product-led growth companies delay building a sales team, this is often a mistake. Waiting until bottoms-up growth stalls forces a painful "whiplash moment" as the company scrambles to adopt a new GTM motion. Building both motions in parallel creates a more resilient business.