The founders transformed production by moving from batching ten guitars to a one-piece flow system. An advisor's simple question, "What would you rather have? 10 half-done guitars or one done guitar?" unlocked their understanding of cash flow, working capital, and efficiency.

When demand from a large customer outstrips your production capacity, propose a strategic financing arrangement. Ask them to help fund your expansion in exchange for a guaranteed volume contract, such as by pre-paying for a large future order or co-investing in a specific equipment line.

The founders stopped doing repair work, even though it brought in steady revenue, because constant customer interruptions prevented the focused work needed to build new guitars. They locked the door to distractions in order to scale their core manufacturing business.

During their turnaround, Campaigns & Elections stopped offering discounts and freebies, even if it meant losing immediate cash. This difficult short-term decision was crucial for resetting market expectations. When clients eventually returned, they did so at the new, non-negotiable price, rebuilding long-term pricing power.

The fastest way to increase revenue and profit during a recession is by creating new, irresistible offers for existing customers. They already know and trust you, which eliminates customer acquisition costs and dramatically improves profit margins compared to chasing new leads.

Comfort strategically adjusts prices based on stock availability, not just demand. For fast-selling items, they increase the price to slow sales velocity, ensuring they stay in stock longer and avoid disappointing customers. This prioritizes long-term stability over short-term sales volume.

When a Home Depot store became too successful and couldn't handle more volume, the company's solution was to open another one nearby. This self-cannibalization strategy allowed them to capture total market share, ensuring customers bought from a Home Depot, even if it meant stealing from an existing location.

When at equilibrium, you must choose what to sacrifice for growth: profit or reputation. Increasing demand first strains your team, damaging quality and reputation. Increasing supply first costs money and hurts short-term profit but builds capacity, protecting reputation and enabling sustainable growth.

During post-COVID supply chain disruptions, Simple Mills viewed the chaos as an opportunity. While competitors struggled with an 80% fill rate for retailer orders, Simple Mills invested to maintain 96%. This reliability built immense retailer trust and ensured their product was always on the shelf, allowing them to capture competitor market share.