When at equilibrium, you must choose what to sacrifice for growth: profit or reputation. Increasing demand first strains your team, damaging quality and reputation. Increasing supply first costs money and hurts short-term profit but builds capacity, protecting reputation and enabling sustainable growth.

Related Insights

Founders often feel guilty about raising prices. Reframe this: sustainable profit margins are what allow your business to survive and continue serving customers. Without profitability, the business fails and everyone loses. It's a matter of ensuring longevity, not greed.

Overwhelmed entrepreneurs can clarify priorities by categorizing every issue as either a supply or demand constraint. A demand constraint is needing more leads and sales. A supply constraint is being unable to fulfill existing orders. This binary focus clarifies the company's single most important priority.

Product-led models create deep loyalty and organic demand, providing a stable business foundation. Marketing-led models can scale faster but risk high customer churn and rising acquisition costs if the product doesn't resonate, leading to business volatility. An ideal approach blends both strategies for sustainable scale.

The tension between growth and profitability is best resolved by understanding your product's "runway" (be it 6 months or 6 years). This single piece of information, often misaligned between teams and leadership, should dictate your strategic focus. The key task is to uncover this true runway.

If hiring more people isn't increasing output, it's likely because you're adding 'ammunition' (individual contributors) without adding 'barrels' (the key people or projects that enable work). To scale effectively, you must increase the number of independent workstreams, not just the headcount within them.

Many founders run "too lean," maximizing short-term profit at the expense of long-term growth. Strategically investing in a team, even if it lowers margins temporarily, frees the founder to focus on scaling, leading to greater overall profitability and less burnout.

When pressured to hit quarterly targets with promotions, use a simple filter: 'Does this action increase the long-term desirability of my full-price product?' This framework helps balance immediate revenue needs with the crucial goal of protecting and building brand equity, preventing a downward spiral of discounting.

Contrary to the common advice to 'just raise your prices,' you should first increase client volume until your delivery system is strained. This process proves your product's value and operational scalability, giving you the confidence and justification to command higher prices.

If your business can fulfill current demand but you're worried about future capacity, always choose to generate more demand first. The influx of cash and urgency creates the necessary pressure and resources to solve supply-side problems like hiring and training more efficiently.

Many founders believe growing top-line revenue will solve their bottom-line profit issues. However, if the underlying business model is unprofitable, scaling revenue simply scales the losses. The focus should be on fixing profitability at the current size before pursuing growth.