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Sarah Personnett applies the VUCA (Volatility, Uncertainty, Complexity, Ambiguity) model, originally from the US Army War College, to lead teams through tumultuous events like acquisitions, emphasizing clear communication and planning in chaotic environments.

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The era of stable, long-term planning is over. In a volatile environment, plans become obsolete quickly. The new leadership model is to ensure everyone deeply understands the company's direction and vision, empowering them to constantly adapt their tactics to reach the goal, rather than rigidly follow an outdated plan.

During a major crisis, a leader cannot rely on team consensus because everyone is still aligned with the old, now-invalid strategy. The CEO must dictate the new direction and be willing to be inconsistent to reset the organization quickly.

Navigating technological upheaval requires the same crisis management skills as operating in a conflict zone: rapid pivoting, complex scenario planning, and aligning stakeholders (like donors or investors) around a new, high-risk strategy. The core challenges are surprisingly similar.

To 'hold the line' during a crisis: 1) AUDIT what's breaking under pressure in your life and business. 2) BUILD an environment with the right access and resources to support you. 3) HOLD the line using pre-planned 'if-then' statements to guide your actions when triggers arise.

The traditional model of being either a wartime or peacetime leader is outdated. In today's volatile environment, leaders must be fluid, adapting their style day-to-day to handle both long-term strategic initiatives (peacetime) and immediate crises like unexpected tariffs (wartime).

True business agility requires constantly syncing nested plans—tactical, operational, and strategic. It also involves managing efforts across three time horizons: the 'now, next, and beyond.' This military-inspired framework ensures immediate actions align with long-term vision amidst constant change.

To prepare for low-probability, high-impact events, leaders should resist the immediate urge to create action plans. Instead, they must first creatively explore "good, bad, and ugly" scenarios without the pressure for an immediate, concrete solution. This exploration phase is crucial for resilience.

After facing COVID, the Ukraine war, and trade tensions, business leaders are more accustomed to instability. They are learning to maintain a long-term strategic focus and deploy capital despite short-term shocks, demonstrating a higher tolerance for risk than in previous eras.

True leadership is revealed not during prosperity but adversity. A “wartime general” absorbs pressure from difficult clients or situations, creating a safe environment for their team. They don't pass down fear, which distinguishes them from “peacetime generals” who only thrive when things are good.

Delphi's CEO Susan Tucci views decisiveness as a critical leadership function. While data is important, she believes teams perform poorly in ambiguous environments. Therefore, a leader's primary responsibility is often to make a clear, timely judgment call to keep the team moving forward.