To be seen as a strategic executor, consistently apply a simple three-step process: 1) Say what you're going to do. 2) Do the work. 3) Say you did it, celebrating the outcome and reminding stakeholders of the original commitment. This loop builds trust and reinforces your strategic capability.

Citing Brené Brown, the speaker argues that trust isn't earned by "saving the day" on a schedule or feature. Instead, it is forged through small, daily actions like asking questions, learning each other's tools, and demonstrating genuine interest in each other's work.

When starting a new partnerships role, resist the pressure to show immediate results. Spend the first 90 days on a listening tour with internal teams and external partners to identify systemic patterns and root causes, rather than applying superficial 'Band-Aid' solutions.

To repair a struggling partnership, first listen to raw, unfiltered feedback. Then, frame performance gaps not as failures but as shared revenue "opportunities." This shifts the conversation from "sell more for me" to "how can we grow your business together," positioning you as a strategic advisor.

The strength of a team's trust isn't defined by avoiding mistakes, but by a leader's willingness to go back, take responsibility, and "repair" after a conflict. This builds more security than striving for perfect, error-free leadership.

Don't look for a "magic bullet" like a blog post or a single gesture to regain lost trust. It is earned back slowly over years by consistently improving the product and, crucially, avoiding the same mistake twice. The gains are gradual, but they compound.

Beyond not competing with partners, genuine trust is built by preventing "extreme favoritism to the bigger partner." Partners watch to see if you provide a level playing field for everyone, regardless of size. Trust is also solidified by how you act when things go wrong; a vendor that "shows up" during a crisis builds loyalty.

Instead of tackling a massive six-month project, new PMs should focus on low-lift, high-impact wins. Shipping quickly builds trust and credibility with stakeholders much faster than aiming for perfection on a long-term initiative, which can leave a new PM 'walking on eggshells' until launch.

To bridge the gap between a product's long-term vision and its current state, focus on "progress, not perfection." Deliver a quick, meaningful win for the customer—like a single workflow or integration—to build the trust and momentum needed for them to stay invested in the unfolding roadmap.