When you easily concede on seemingly small items like payment terms, you inadvertently tell the customer that your pricing isn't firm. This encourages them to push for more discounts, slowing down the deal. Instead, trade every concession for something of value to your business.

Offering discounts, especially at quarter-end, trains buyers to delay purchasing in anticipation of better terms. Instead, frame discounts as a reward for committing to a specific timeline, which provides your business with valuable forecasting accuracy and gives the customer skin in the game.

Instead of offering a fake, expiring discount to create urgency, frame it as a payment for predictability. Tell the prospect you will pay them a discount in exchange for mutually aligning on a specific close date, which helps you forecast accurately. This turns a sales tactic into a valuable business exchange.

If your buyers consistently wait until the end of the quarter, it's not just your strategy. Large software companies have conditioned the entire market to expect a discount for holding out, creating a systemic purchasing behavior that affects your deal velocity regardless of your own pricing policy.

The way customers communicate with you—whether collaboratively or demandingly—is a direct reflection of the cultural norms you have established in the relationship. If clients are constantly badgering you for discounts or deliverables, it indicates you've set up a culture that permits it.

If a customer asks to push a signed deal past an agreed-upon deadline, don't say yes or no. Saying "I don't know if we can hold the price" creates productive uncertainty. This forces them to weigh the risk of losing their discount against the inconvenience of finding a way to sign on time, often leading them to solve the problem themselves.

During their turnaround, Campaigns & Elections stopped offering discounts and freebies, even if it meant losing immediate cash. This difficult short-term decision was crucial for resetting market expectations. When clients eventually returned, they did so at the new, non-negotiable price, rebuilding long-term pricing power.

Instead of giving a definite 'yes' or 'no' when a customer asks to hold a price, create uncertainty by responding "I don't know." This avoids breaking trust while still motivating the customer to find a creative solution to meet the original deadline, as people are driven to resolve uncertainty.

To finalize an 18-month negotiation with music labels, Eleven Labs set deadlines to create urgency. These 'forcing functions' proved effective in driving the deal forward, even when the dates had to be moved. The imposed timeline compelled parties to make decisions and find a resolution.