AI will operate our computers, making our primary role monitoring. This frees people from desks, accelerating the need for a mobile interface like AR glasses to observe AI and bring work into the real world, transforming productivity.
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The integration of AI into human-led services will mirror Tesla's approach to self-driving. Humans will remain the primary interface (the "steering wheel"), while AI progressively automates backend tasks, enhancing capability rather than eliminating the human role entirely in the near term.
Unlike traditional software that optimizes for time-in-app, the most successful AI products will be measured by their ability to save users time. The new benchmark for value will be how much cognitive load or manual work is automated "behind the scenes," fundamentally changing the definition of a successful product.
Don't think of AI as replacing roles. Instead, envision a new organizational structure where every human employee manages a team of their own specialized AI agents. This model enhances individual capabilities without eliminating the human team, making everyone more effective.
The ultimate winner in the AI race may not be the most advanced model, but the most seamless, low-friction user interface. Since most queries are simple, the battle is shifting to hardware that is 'closest to the person's face,' like glasses or ambient devices, where distribution is king.
Unlike the cloud-era "digital transformation," which often didn't change core employee workflows, the AI transformation is universal. It changes how every knowledge worker operates daily, making the shift more profound and akin to the move from paper to computers, fundamentally altering the nature of work itself.
Instead of visually-obstructive headsets or glasses, the most practical and widely adopted form of AR will be audio-based. The evolution of Apple's AirPods, integrated seamlessly with an iPhone's camera and AI, will provide contextual information without the social and physical friction of wearing a device on your face.
The next user interface paradigm is delegation, not direct manipulation. Humans will communicate with AI agents via voice, instructing them to perform complex tasks on computers. This will shift daily work from hours of clicking and typing to zero, fundamentally changing our relationship with technology.
While phones are single-app devices, augmented reality glasses can replicate a multi-monitor desktop experience on the go. This "infinite workstation" for multitasking is a powerful, under-discussed utility that could be a primary driver for AR adoption.
AI will handle most routine tasks, reducing the number of average 'doers'. Those remaining will be either the absolute best in their craft or individuals leveraging AI for superhuman productivity. Everyone else must shift to 'director' roles, focusing on strategy, orchestration, and interpreting AI output.
The paradigm shift with AI agents is from "tools to click buttons in" (like CRMs) to autonomous systems that work for you in the background. This is a new form of productivity, akin to delegating tasks to a team member rather than just using a better tool yourself.
