After radically changing her newsletter's tone, Amy Porterfield faced negative feedback and unsubscribes. She reframes this as a positive 'shedding season,' a necessary process to filter out misaligned followers and attract an audience that connects with her authentic self. She even used a negative comment as a subject line, which performed well.
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Don't fear unsubscribes after trying a new tactic like an emoji. A high unsubscribe rate often means your email finally stood out to a long-disengaged segment. This prompted them to take action and clean themselves from your list, which is a positive outcome for list health.
Amy Porterfield found her newsletters with the highest open rates and clicks were those sharing personal stories, not just promoting content. This human connection, she argues, is the most powerful business strategy available to a creator.
When Amy Porterfield's copywriter went on leave, she was forced to write the newsletter herself. This unexpected task allowed her to reconnect with her personal voice and stories, which became the key to the newsletter's revitalization and success.
To avoid becoming a caricature of your most extreme views, periodically release content that is unapologetically you, even if it splits your audience. This purges "fair-weather fans" and reinforces your true identity, preventing you from being shaped by your audience's expectations.
A sudden increase in unsubscribes after a marketing change isn't necessarily a failure. It often means you've successfully grabbed the attention of disengaged subscribers who then self-select out because the content is no longer relevant, which is a healthy outcome for your list.
Don't be deterred by criticism from industry peers. Zaria Parvez of Duolingo views it as a positive indicator. If marketers dislike your work but consumers love it, you're successfully breaking through the marketing echo chamber and connecting with your actual audience.
The holiday season sees a massive spike in email unsubscribes. This isn't due to your marketing efforts, but because people are trying to "clean up" their inboxes for the new year. Marketers should anticipate this trend and not misinterpret it as a sign of poor campaign performance or reduce email frequency.
A brand that tries to please everyone is memorable to no one. To build a truly strong brand, you must be willing to be disliked by some. Intentionally defining who your customer is *not* and creating polarizing content sharpens your identity, fostering a passionate community among those who love what you stand for.
By shifting from a structured, podcast-focused newsletter to a personal, 'unhinged' format discussing everything from reality TV to eye patches, Amy Porterfield dramatically increased engagement. This personality-driven approach created a stronger connection with her audience, who now genuinely look forward to her emails.
Don't fear alienating people with a strong opinion. A divisive point of view acts as an automatic filter for your business. It repels prospects who are a poor fit for your values and methods while creating a powerful, magnetic attraction for your ideal clients, partners, and investors.
