To shift a services-oriented company to a product mindset, frame productization as a competitive advantage. Repeatable, productized solutions offer greater market differentiation than purely custom builds, leading to more effective competition and new deal wins. This tangible benefit helps secure buy-in from sales and leadership.

The CRO, not product marketing, is closest to the customer and knows what they will buy. The product roadmap should be a collaborative effort driven by the CRO, who can directly tie feature delivery to ICP expansion and revenue forecasts. This creates accountability and predictable growth.

BetterRx CEO Ben Clark made the company product-led by visually mapping the company's workflow with "product" at the start. They reinforced this by structuring all company presentations and reporting to follow this flow, embedding the principle into daily operations rather than leaving it as a tagline.

The shift to a product-led culture wasn't a formal launch. The CEO began by stating "we are product-led" aspirationally, then relentlessly reinforced this message in every meeting and report. This constant repetition, backed by operational changes, gradually and organically transformed the company's identity and behavior.

Former BetterRx CEO Ben Clark sees product management as a direct revenue generator. A product manager's core value is finding significant, monetizable customer pain. When they succeed in creating strong product-market fit, it makes the jobs of sales and marketing easier and directly fuels company growth.

The "PLG Trap" occurs when founders assume moving upmarket is just a pricing change. In reality, shifting from PLG to enterprise sales requires a difficult, company-wide transition across product (e.g., SOC 2 compliance), organization (e.g., sales engineers), and culture.

The CPO's responsibilities have expanded from product roadmaps to key business decisions like go-to-market strategy, partnerships, and defining the company's core focus. This strategic voice is becoming central to the C-suite, sometimes even before a CTO or CMO is hired.

While seen as a "COVID darling," the massive influx of business made the company complacent. The sales team shifted to order-taking, and engineering focused solely on scaling, effectively halting the product innovation engine that the new CEO had to restart.

Being product-led is not about specific tactics, but about prioritizing customer outcomes. This focus on creating happy customers naturally drives revenue and growth, making the approach universally beneficial for any business seeking long-term success.