A more effective mental model than PLG vs. SLG is analyzing which activities create new demand versus which ones harvest existing demand. Both sales and product can serve either function. Creating demand is always the harder, more critical challenge for any revenue engine.

Real demand isn't a wish list; it's an active struggle. "Coping" customers are fighting a subpar solution right now, while "blocked" customers would act immediately if a viable option existed. Both represent a "spring-loaded" market ready to adopt a new product that solves their problem.

When creating a new category like Drift's "conversational marketing," no search volume exists for the new term. Marketers must capture demand from high-volume, existing terms (e.g., "live chat") and use that traffic to educate the audience on the new category's unique value.

Successful startups tap into organic customer needs that already exist—a 'pull' from the market. In contrast, 'conjuring demand' involves a founder trying to convince a market of a new worldview without prior evidence. This is a much harder and less reliable path to building a business.

The most critical, yet often overlooked, factor for successful demand generation is not channel tactics but strong product marketing. A clear brand identity, positioning, messaging, and a deep understanding of the buyer are the true foundation for effective marketing programs.

Many marketers mistakenly start with the goal of creating a new category. However, a new category only emerges as a downstream consequence of a strong, existing demand that is poorly served by all current products. The demand must exist before a new category can be successfully established.

From the outside, a startup finding organic demand and one conjuring it can use identical tactics, like creating a new category or aggressive marketing. The key difference, invisible to observers, is whether these tactics respond to an existing customer pull or attempt to create one from nothing.

Girish Redekar simplifies go-to-market strategy into two buckets. Are you "harvesting" existing demand from people already searching for a solution, or are you creating demand for a new category? Sprint0's early traction came from focusing solely on harvesting demand where their ICP was already active.

The term "demand generation" is often a misnomer. You cannot make people want something they don't fundamentally need. Effective marketing identifies an existing "river of demand" for a category and creates a small canal to divert some of that flow to a specific product or service.