A new CEO’s first few months are best spent gathering unfiltered information directly from employees and customers across the business. Avoid the trap of sitting in an office listening to prepared presentations. Instead, actively listen in the field, then act decisively based on those firsthand insights.

Rushing to implement a new strategy in a CPO role can be catastrophic. A structured 90-day plan prioritizes understanding nuance first. Spend the first 30 days on customer and team interviews, the next 30 drafting and aligning on strategy, and only begin executing changes in the final 30 days.

When starting a new partnerships role, resist the pressure to show immediate results. Spend the first 90 days on a listening tour with internal teams and external partners to identify systemic patterns and root causes, rather than applying superficial 'Band-Aid' solutions.

In your first 90 days, resist the urge to be the expert. Instead, conduct a "listening tour" by treating the organization as a product you're researching. Ask questions to understand how work gets done, what success looks like, and what challenges exist at a systemic level.

A new CPO's first 90 days should focus on building trust and understanding organizational context, not on quick fixes. Making decisions too early trains the organization to become dependent on you and undermines your ability to foster autonomous judgment.

The conventional 90-day onboarding plan, where new leaders spend the first month on a "listening tour," is no longer viable. Today's tech environment demands that leaders build trust, make decisions, and show tangible outcomes within their first 30 days—shifting from observation to immediate action and impact.

When you're hired into a leadership role, it's because the company needs something fixed. Conduct a "listening tour" specifically to understand the underlying issues. This reveals your true mandate, which is often a need for more innovation and faster speed to market.

In an age where AI can disrupt markets overnight, the traditional goal of shipping a perfect product is obsolete. A new CPO's priority should be to instill a culture where speed and rapid iteration are valued over initial perfection, as today's best product could be disrupted tomorrow.

Pendo's CPO argues that the first 90 days are a critical window for a new leader. You were hired to change things, so you must assess and act quickly on team or strategy adjustments. Delaying beyond this window leads to paralysis, as "no decision is also a decision."