A new CEO’s first few months are best spent gathering unfiltered information directly from employees and customers across the business. Avoid the trap of sitting in an office listening to prepared presentations. Instead, actively listen in the field, then act decisively based on those firsthand insights.

Rushing to implement a new strategy in a CPO role can be catastrophic. A structured 90-day plan prioritizes understanding nuance first. Spend the first 30 days on customer and team interviews, the next 30 drafting and aligning on strategy, and only begin executing changes in the final 30 days.

When starting a senior role at a complex company, a new leader should formally contract a 'learning agenda' as part of their onboarding. Prioritize a listening tour focused on frontline operations and culture, rather than headquarters, to understand the business before implementing changes.

When starting a new partnerships role, resist the pressure to show immediate results. Spend the first 90 days on a listening tour with internal teams and external partners to identify systemic patterns and root causes, rather than applying superficial 'Band-Aid' solutions.

In your first 90 days, resist the urge to be the expert. Instead, conduct a "listening tour" by treating the organization as a product you're researching. Ask questions to understand how work gets done, what success looks like, and what challenges exist at a systemic level.

Before officially starting as CEO, Nicolai Tangen interviewed 140 employees with a single prompt: 'What's on your mind?' After about 70 conversations, clear patterns emerged, revealing the three most critical priorities for the organization. This process provides an unfiltered diagnostic and builds early trust.

The conventional 90-day onboarding plan, where new leaders spend the first month on a "listening tour," is no longer viable. Today's tech environment demands that leaders build trust, make decisions, and show tangible outcomes within their first 30 days—shifting from observation to immediate action and impact.

When a new leader joins, the immediate pressure is to deliver results. However, the most effective first step is to 'wander'—to observe, listen, and deeply understand the existing environment and power dynamics before trying to implement change.

When you're hired into a leadership role, it's because the company needs something fixed. Conduct a "listening tour" specifically to understand the underlying issues. This reveals your true mandate, which is often a need for more innovation and faster speed to market.