In an industry where everyone faked answers, talent agency CAA made it a rule to admit ignorance and promise to find the answer. This simple act of honesty built trust and became a competitive advantage.
When entering a new domain, don't feign expertise. Build trust faster by openly admitting "I don't know" and explicitly leaning on stakeholders for their subject matter knowledge. This positions you as a partner who values their expertise, rather than an outsider imposing solutions.
Howard Marks argues that declaring uncertainty is a sign of strength, not weakness. In important settings, saying "I don't know" signals that your ego is in check and thinking is robust. It makes people trust you more, not less, because it shows intellectual humility.
Instead of pretending to know more than they do, journalists can unlock far deeper stories by being direct with sources, saying, 'I don't know much about this, please explain it to me.' This approach works particularly well with the smartest experts.
In a fast-moving environment, Larroudé prioritizes hiring people who admit what they don't know rather than bluffing. They also seek candidates who, when in crisis, proactively look for solutions instead of panicking. These traits, combined with non-negotiable ethics, indicate success in a scrappy culture.
True growth and access to high-level opportunities come not from feigning knowledge, but from openly admitting ignorance. This vulnerability invites mentorship and opens doors to conversations where real learning occurs, especially in complex fields like investing, which may otherwise seem like a "scam."
In fast-growing, chaotic companies, leaders often feel pressured to have all the answers. This is a trap. Your real job is not to know everything, but to be skilled at finding answers by bringing the right people together. Saying 'I don't know, let's figure it out' is a sign of strength, not weakness.
In a VC pitch, honestly admitting a knowledge gap can build more trust than attempting to bluff. It shows self-awareness and integrity, signaling to the investor that you'll be transparent when challenges arise. This candor is crucial for building the long-term founder-investor relationship.
To create a future-ready organization, leaders must start with humility and publicly state, "I don't know." This dismantles the "Hippo" (Highest Paid Person's Opinion) culture, where everyone waits for the boss's judgment. It empowers everyone to contribute ideas by signaling that past success doesn't guarantee future survival.
A young Ed Stack's transparent inexperience in buying meetings didn't lead to exploitation; it invited mentorship. By openly admitting what he didn't know, he transformed vendor relationships into partnerships. People were more willing to help him succeed rather than just sell to him, showing that vulnerability can be a powerful negotiation tool.
Instead of faking expertise, openly admitting ignorance about technical details builds trust and empowers specialists. This allows you to focus on the 'what' and 'why' of the user experience, giving engineers and designers the autonomy to own the 'how', which fosters a more collaborative and effective environment.