When you need to influence a decision-maker you can't reach directly, craft a "forwardable email." You're not writing an email *to* your champion; you're writing it *through* them. The content is tailored for the end recipient but sent by your champion, effectively "renting" their internal credibility and reputation.

To fix a failing process like cash collections, the CEO should hold a daily 8 a.m. meeting with the team. By repeatedly asking a direct question like, "Where's my money?", you force the rapid resolution of small, overlooked blockers and create an unscalable but effective communication channel.

Deciding between email and a face-to-face conversation for a tough message isn't about what's easiest for you. The choice should be a strategic one based on the desired relational outcome. Use email for transactional updates; use direct conversation to preserve relationships.

Brands must view partner and supplier experiences as integral to the overall "total experience." Friction for partners, like slow system access, ultimately degrades the service and perception delivered to the end customer, making it a C-level concern, not just an IT issue.

Don't be afraid to surface problems to executives, as their job is almost entirely focused on what's not working. Withholding a problem is unhelpful; clarifying and framing it is incredibly valuable. Your champion isn't offending their boss by raising an issue, they're demonstrating strategic awareness.

When hypergrowth causes you to fail internal stakeholders (like Operations), apologies are insufficient. Rebuild trust by going to the CEO and board *together* with the slighted team to advocate for a drastic roadmap pivot that prioritizes their needs, demonstrating true commitment to their success.

When progress on a complex initiative stalls with middle management, don't hesitate to escalate to senior leadership. A brief, well-prepared C-level discussion can cut through uncertainty, validate importance, and accelerate alignment across teams or with external partners.

Aravind Srinivas maintains a close connection to his users by personally using Perplexity for at least 10 queries a day and actively participating in customer support. He believes this is essential for a CEO to truly understand user frustrations and make sound product decisions.

'Do not reply' isn't just poor CX; it's a strategic failure. It represents 'deliberate blindness,' blocking the high-fidelity customer data needed to train AI models. This tells customers you want their money but not their voice, creating a 'brand debt' that catastrophically erodes trust.