Colin Kelton, Vanguard's CMO, had no formal marketing background. He succeeded by acknowledging his gaps and hiring deeply knowledgeable experts, proving that business acumen paired with a strong team can be more valuable than a traditional marketing pedigree.
Many established marketers are ineffective because they rely on outdated strategies. A newcomer, free from this baggage, has a competitive advantage because they can bring fresh, unbiased perspectives to solve problems. This reframes imposter syndrome as a potential strength.
Contrary to the common ambition of top executives, Snowflake's sales and marketing leaders found fulfillment by mastering their specific domains. They had no desire to become CEO, allowing them to shed their egos and focus purely on the craft of their functions, a rare and refreshing mindset in Silicon Valley.
Future CMO Colin Kelton's first role was phone support. He found it easy because, unlike his previous sales job, customers were calling in eager to invest. This frontline experience provided a powerful, unfiltered education on the brand's immense value proposition and market demand.
MasterCard's CMO advises embedding a finance professional on the marketing team who can present ROI data to leadership. Because the message comes from a non-marketer, it carries more weight and credibility with the CFO and board. This tactic acknowledges that who delivers the message is as important as the message itself.
Blippar's CMO, who couldn't code, attributes her success to translating complex technology into compelling messages. Turning 'image recognition computer vision' into 'the Harry Potterification of print' is a superpower that bridges the gap between innovators and the market, proving more valuable than technical expertise alone.
The company's head of marketing convinced the CEO to hire young marketers with unconventional resumes that didn't fit the typical 'perfect GPA' mold. This talent created the brand's wildly successful, 'unhinged' TikTok account, which became a major user acquisition channel, proving the value of diverse hiring perspectives.
Before hiring for a critical function like growth marketing, Gamma's CEO spent 6-12 months doing the job himself. This immersion taught him what "great" looks like, preventing a bad hire and ensuring he could properly lead the function he was delegating.
The most effective CMOs see themselves as 'architects of growth.' Their core function is to bridge consumer/human growth opportunities with commercial goals, blending the science of data and the art of creativity to design a holistic, company-wide vision for expansion.
Vanguard's marketing became crucial when the company transitioned from a market disruptor to an incumbent being copied. The initial disruption created its own buzz, but as a market leader, Vanguard had to actively invest in marketing to differentiate its message.
Founder Jack Bogle questioned marketing spend, not realizing his constant public criticism of the industry and passionate advocacy was a powerful, free form of content marketing. Modern marketing's job became scaling and replacing that initial founder-led energy.