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The CGO structure, as described by Thorne's Mary Beech, combines brand stewardship with direct P&L responsibility. This prevents the classic conflict where performance marketing might sacrifice long-term brand equity for immediate sales, as the CGO is accountable for both.
Constantly inventing new titles like 'Chief Growth Officer' suggests the core CMO role isn't delivering growth, creating C-suite confusion. Unlike the stable CFO title, these changes signal internal frustration and undermine the function's credibility.
While investing in brand is crucial for long-term growth, it cannot come at the expense of hitting immediate pipeline and revenue targets. A key CMO competency is to treat these numbers as non-negotiable while effectively negotiating with partners like sales to secure and protect a dedicated budget for awareness activities.
Instead of a traditional structure, Gymshark has a CCO and CBO with complementary marketing skills. This unique org design ensures the customer's voice is dominant in strategic decisions, preventing short-term commercial goals from overriding long-term brand equity and customer focus.
The CGO role merges marketing, e-commerce, R&D, and analytics, ensuring product development is guided by marketing insights from the beginning. This prevents the common scenario where marketing must create a story for a product it had no input on.
DataRails splits its marketing org into Brand and Growth. The Growth team is accountable for meetings and opportunities. The Brand team is intentionally freed from these metrics and tasked simply with 'doing cool stuff.' When Brand creates organically successful content, it's passed to Growth for paid amplification.
Having a CRO oversee both sales and marketing provides the CEO with a single person accountable for revenue. This structure prevents the common scenario where marketing hits its pipeline goal but sales misses its revenue target. It consolidates ownership of pipeline generation and closing under one leader.
The most effective CMOs see themselves as 'architects of growth.' Their core function is to bridge consumer/human growth opportunities with commercial goals, blending the science of data and the art of creativity to design a holistic, company-wide vision for expansion.
At Informatica, the CEO made the CMO solely responsible for the company's entire sales pipeline. This shifts marketing's focus from departmental metrics (like MQLs) to the ultimate business outcome, forcing deep alignment with the CRO and sales organization.
A controversial but effective organizational structure for B2B firms is to have the Chief Marketing Officer report to the Chief Sales Officer. Since B2B purchasing decisions are primarily sales-led and relationship-based, this hierarchy ensures marketing's activities directly serve sales objectives and contribute meaningfully to closing deals, aligning the entire funnel towards revenue.
Bagel Brands' CMO defines her role with a clear philosophy: drive short-term sales to keep her job and secure budget, which in turn gives her the license to pursue her real passion—the long-term, strategic work of building an enduring brand.