Constantly inventing new titles like 'Chief Growth Officer' suggests the core CMO role isn't delivering growth, creating C-suite confusion. Unlike the stable CFO title, these changes signal internal frustration and undermine the function's credibility.
A recent study shows a major disconnect: CEOs' top priority for marketing is profitable growth, yet only one in five gives their CMO a top rating for delivering it. This perception gap is why marketing is often seen as a discretionary cost rather than a revenue driver.
The marketing function's core challenge is its inherent ambiguity, not poor branding. Unlike finance or sales, its scope is ill-defined. A CMO's primary job is to be a "decoder," translating marketing activities into concrete business impacts, like revenue, that other C-suite leaders can immediately understand.
The CMO role is no longer about a single iconic campaign. It's about redesigning the marketing organization (architect) and delivering rapid, visible improvements (house flipper) to satisfy immediate business needs while building for the future.
A CMO's key function isn't just advertising but acting as the internal voice of the customer. This requires creating planned "mutiny" with data to shake the organization out of stagnation and force it to adapt to market realities before it becomes irrelevant.
The most effective CMOs see themselves as 'architects of growth.' Their core function is to bridge consumer/human growth opportunities with commercial goals, blending the science of data and the art of creativity to design a holistic, company-wide vision for expansion.
The Chief Marketing Officer role at a large organization like Unilever is less about marketing execution and more about aligning the entire business—from R&D to finance and sales—around brand-centric change to navigate a dynamic market.
The transition to CMO is a shift from doing marketing to enabling it. Success requires mastering politics, finance, and cross-functional leadership. The best marketers often struggle because the job is more "Chief" than "Marketer."
CMOs must now lead the integration of AI across marketing and adjacent business functions. This moves beyond traditional brand and growth responsibilities to include overseeing AI strategy, ethical usage, and resource allocation for new technologies, fundamentally changing the required leadership skillset.
AI enables smaller, more efficient teams, shifting the ideal CMO profile. Founders now prefer marketing leaders who are hands-on brand builders and storytellers over those who are primarily large-scale people managers. The "CMO with a team of 5-15 plus AI and agencies" is the new model.
When 25 senior marketers were asked "what is marketing?", they gave 25 different answers. This reveals a fundamental lack of a unified definition within the profession itself. This ambiguity contrasts sharply with more codified functions like finance or legal, highlighting marketing's uniquely broad and often misunderstood scope.